Job Description

Mohon

Kelayakan

Qualification & Experience

• \xc2\xb7Diploma in any field
• \xc2\xb7 2 - 3 year working experience in F&B industry
• \xc2\xb7 Minimum 1 year working experience in supervisory role

Skills

• \xc2\xb7 Strong operational skills in a customer service environment.
• \xc2\xb7 Leadership skills with the ability to mentor and coach the team members.
• \xc2\xb7 Organization and planning skills.
• \xc2\xb7 Time management with the ability to plan and prioritise the works.
• \xc2\xb7Good analytical and problem-solving skills.
• \xc2\xb7 An eye for details.
• \xc2\xb7 Good communication skills.
• \xc2\xb7 A team player with good leadership and interpersonal skills.
• \xc2\xb7Inspires and motivates team members.
• \xc2\xb7 Articulate and able to communicate effectively across all functions and levels.
• \xc2\xb7 Able to adapt to organizational changes and able to work under pressure.

Personality

• \xc2\xb7 Outgoing
• \xc2\xb7 Responsible, reliable, independent and has sense of urgency

Tanggungjawab

This job contributes to Coffee Bean & Tea Leaf success by assisting the District Manager in executing store operations, managing people to create and maintain the best specialty coffee and tea and excellent customer service to our customers, improves sales performance, visual merchandising and any other assigned duties.

Duties and Responsibilities

Leadership

Setting goals for the work group, developing organizational capability, and modeling how we work together:

• \xc2\xb7 Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive role model for the outlet team members.
• \xc2\xb7 Displays a customer comes first attitude by training and holding team members accountable for delivering personable customer service.
• \xc2\xb7 Drives the implementation of company programs by developing action plans and directly motivating and instructing the outlet team members to implement them to meet the operational and organizational objectives.
• \xc2\xb7 Manages with integrity, honesty and knowledge that promote the vision, mission, culture and values of Coffee Bean & Tea Leaf.
• \xc2\xb7 Plans, identifies, communicates, and delegates appropriate responsibilities and practices to outlet team members to ensure smooth flow of operations.
• \xc2\xb7 Provides coaching and guidance to the outlet team members to perform duties and to achieve operational goals. Constantly reviews outlet environment and key performance indicators to identify problems, concerns, and opportunities for improvement.

Planning and Execution

Developing strategic and operational plans for the work group, managing execution, and measuring results:

• \xc2\xb7 Monitors and manages outlet manpower to achieve and maintain store operational requirements.
• \xc2\xb7 Monitor and manages inventory to ensure that a par stock in maintained and to minimize the daily loss and waste.
• \xc2\xb7 Liaising with suppliers, contractors, warehouse and production center for the outlet\'s requirements.
• \xc2\xb7 Completes warehouse supply inventory documents
• \xc2\xb7 Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the outlet team members. Communicates clearly, concisely and accurately in order to ensure effective store operations.
• \xc2\xb7 Communicates and execute launching of new products, promotions of products, any operational information and company direction effectively and efficiently.
• \xc2\xb7 Work closely with District Managers and Corporate Office to generate sales volume growth.

Manfaat

To be advice

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