Minimum of 3-5 years of experience in restaurant management or food service.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Solid understanding of restaurant finances, budgeting, and P&L management.
Knowledge of POS systems and restaurant software.
Ability to work under pressure and multitask in a fast-paced environment.
Flexible with working hours, including weekends and holidays.
Tanggungjawab Operations Management
Oversee daily restaurant operations, including opening and closing procedures.
Ensure compliance with food safety, sanitation, and health regulations.
Manage inventory, ordering, and stock levels efficiently.
Ensure smooth coordination between kitchen, front-of-house, and delivery operations (if applicable).
Team Leadership
Hire, train, supervise, and evaluate restaurant staff.
Schedule shifts and manage labor costs effectively.
Foster a positive team environment and handle staff grievances or disciplinary actions.
Conduct regular team meetings and performance reviews.
Customer Service
Maintain excellent customer service standards to ensure a high level of customer satisfaction.
Address and resolve customer complaints promptly and professionally.
Gather feedback and suggest improvements to enhance guest experience.
Financial Management
Achieve sales targets and manage the restaurant's budget.
Monitor daily revenue, cost control, and profitability.
Prepare and analyze daily/weekly/monthly sales and expense reports.
Implement cost-saving initiatives without compromising service quality.
Marketing & Promotion
Collaborate with the marketing team on local promotions or events.
Implement strategies to increase footfall and repeat customers.
Monitor competitors and market trends.
Manfaat
Career pathway (opportunity to Outlet Manager / Brand Manager)
Comprehensive training and development system
Positive and supportive team environment
Benefits include paid annual leave, staff meals, holiday perks, and more
Kemahiran Restaurant Management Team Leadership Staff Training Food Safety Compliance Inventory Management Customer Service Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.