Job Description

• Minimum 3 years of experience in operation managerial role in Food and Beverage preferable bakery or pastry industry would be added advantages.
• Prior working experience in outlets management would be added advantages.
• Prefer candidates will have outstanding organizational skills and a strong commitment to delivering excellent service to customers.
• Good command of spoken and written in Bahasa Malaysia & English.
• Computer knowledge in Microsoft Office.
• Oversee daily branch operations, including customer service.
• Train, mentor, and manage branch staff, fostering a collaborative and high-performing team environment.
• Monitor food inventory and ensure proper stock levels are maintained.
• Preparing report for shift / week, including staff control and sales.
• Adhere to company & outlet SOP.
• Perform ad hoc tasks / duties as assigned by management / Outlet Manager
• Own Transport needed.
• Willing to work on weekends, shift duty & public holidays.
• Outgoing, teamwork, energetic & fun-loving personality.

Outlet Location : Berjaya Times Square KLResponsibilities

• Managing F&B outlet operations.
• Lead by example with a visible, hands-on presence in the outlet, ensuring an exceptional experience for customers.
• Communicate effectively and keep the team informed with relevant information.
• Ensure compliance with Food Safety and Health and Safety regulations.
• Perform duties in the best interest of the Company, ensuring that the SOP & SOC are applied on daily basis.
• Inventory Management in monitoring stock ordering and stock-taking.
• Motivate, educate, and continuously develop staff to maximize efficiency and confidence.
• Collaborate closely with the Kitchen Chef to maintain high food quality standards.
• Personally ensure that guests receive the best possible service.
• Maintain high standards of service and hygiene.
• Highlight customer complaints on food quality, customer service and other operations issue for business system improvement.
• Ensure employees are well-trained, professional, and provide friendly and efficient service.
• Oversee and manage the F&B outlets\' Profit and Loss by meeting monthly sales target.
• Perform any tasks as assigned.

Benefits

• Employee Discount
• Employee Perk Programmes
• Career Development
• Extension Leave Benefits

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Medical and Hospitalisation Leave
• Overtime Pay
• Performance Bonus
• Allowance Provided
• Training Provided
• Annual Bonus
• Staff Discount
• Company Trip

SkillsCustomer Service Team Leadership Inventory Management Communication Skills Sales and MarketingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl