Job Description

Soybean Factory Production Sdn. Bhd. Hiring! Full Time Outlet Service Crew in WP Kuala Lumpur, WP Kuala Lumpur, Selangor, Earn up to MYR 2,800 - Ricebowl
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-73b57a06>
Outlet Service Crew
Follow
MYR1,800 - MYR2,800 Per Month
, and +2 other locations
Fewer than 10 applicants. Your chances are good!
Posted 3 hours ago o Closing 5 Dec 2025
Fewer than 10 applicants. Your chances are good!
Share
Save
Apply

Requirements

• Possess a minimum of SPM qualification; Diploma in Hospitality, Culinary Arts, or Food & Beverage Management is a plus.
• Excellent communication and interpersonal skills to engage warmly with customers and teammates.
• Prior experience in the F&B, hospitality, or retail industry is an added advantage.
• Willingness to work on shifts, weekends, and public holidays; 6-day work week with one scheduled rest day.
• Basic command of Bahasa Malaysia or English is essential, proficiency in Mandarin is strong advantage for engaging with our customer base.
• Must be comfortable working in a high-volume, customer-facing environment.
• A true team player with a positive attitude and strong sense of responsibility.
• High level of integrity, initiative, and commitment to customer satisfaction.

Responsibilities

• Provide top-tier, attentive, and friendly service to all guests. Greet every customer and ensure their dining or takeaway experience is efficient, enjoyable, and satisfying.
• Handle orders through POS systems. Ensure all customer orders - dine-in, takeaway, or delivery - are prepared, packed, and served accurately and promptly.
• Demonstrate full knowledge of the menu, ingredients, and promotional items. Proactively upsell add-ons or seasonal specials to increase average transaction value while meeting customer needs.
• Maintain the cleanliness and organization of the outlet's dining and preparation areas. Follow strict hygiene and food safety standards to ensure a safe and presentable environment at all times.
• Assist with stock checking, replenishment of supplies at the counter or self-service area, and notify the manager when restocking is needed to avoid service disruptions.
• Collaborate seamlessly with kitchen staff and fellow crew members to ensure smooth operations, especially during peak hours. Communicate effectively to resolve customer issues or service challenges.
• Adhere strictly to all company Standard Operating Procedures (SOP), from service etiquette to food handling. Ensure every action upholds the brand reputation and consistency across outlets.
• Listen to and resolve customer concerns professionally on the spot. Escalate major issues to the supervisor while maintaining work professionalism.

Benefits

• Annual Leave
• EPF
• Medical Leave
• SOCSO
• Performance Bonus
• Medical Benefit

Additional Benefits

• EPF / SOCSO / PCB
• Medical Insurance
• Annual Leave
• Medical and Hospitalisation Leave
• Annual Bonus
• Performance Bonus

Skills
Teamwork Communication Customer Service Inventory Management Food Handling Cashiering
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Skills Required