Job Description

?? Outlet Supervisor Jobs, salary up to MYR 5,000 in Soybean Factory Production Sdn. Bhd. Kuala Lumpur - Ricebowl
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-022ac819>
Outlet Supervisor
??
??
MYR3,000 - MYR5,000 Per Month
KL City, and +1 other locations
Fresh Graduates
Jadilah pemohon terawal!
Posted a day ago o Closing 27 Oct 2025
Jadilah pemohon terawal!
??
????
????
Hiring Supervisor for The Soybean Factory's outlets (Kepong, Connaught, Setapak etc)
Job Requirement

  • Minimum SPM or Diploma in Hospitality, F&B Management, or related field.
  • At least 1-2 years of supervisor experience in the F&B or retail industry.
  • Prior experience in managing a small team and handling outlet operations.
  • Excellent communication and interpersonal skills for customer and team interaction.
  • Able to handle customer complaints professionally and calmly.
  • Ability to create staff rosters, delegate tasks, and ensure shift coverage.
  • Target-driven with basic upselling and customer service skills.
  • Willing to work shifts, weekends, and public holidays.
????
  • Champion and achieve monthly sales targets by actively strategizing promotions, and leading the team in delivering impactful customer experiences.
  • Elevate average transactions count and bill size by cultivating a sales-driven culture, motivating team members, and implementing effective upselling tactics.
  • Maintain optimal stock levels while ensuring Cost of Goods Sold (COGS) stays within the Company's set benchmark. Proactively monitor usage, avoid wastage, and ensure zero stockout scenarios.
  • Uphold operational accuracy by minimizing wrong orders. Keep Customer Service, Grab, and Google Reviews free of order-related complaints.
  • Lead effective manpower planning by ensuring each shift is well-staffed to meet operational demands, reduce burnout, and maintain excellent customer service levels.
  • Ensure completion of staff training as verified by quality control team. Conduct ongoing mentoring, coaching, and SOP refreshers to empower team growth and skill enhancement.
  • Keep minimal customer complaint levels across all review platforms (Google, FP, Grab, ShopeeFood, CXP) every month. Resolve issues swiftly and turn feedback into actionable improvement.
  • Actively encourage and collect positive customer reviews. Additional incentives will be granted for verified glowing review.
  • Ensure outlet cleanliness, hygiene, and food safety meet or exceed standards in all audits. Achieve high scores on internal QC hygiene checks and eliminate any food safety violations.
  • Enforce strict adherence to all operational SOPs. Ensure the team is audit-ready at all times, with daily checklists completed without fail.
??
  • Performance Bonus
  • Medical Benefit
  • Good Career Progression
  • External Training Opportunity
  • Referral Fee (T&C Applied)
????
  • Training Provided
  • Allowance Provided
  • Staff Activities
  • Accommodation Provided
  • EPF / SOCSO / PCB
  • Annual Leave
  • Performance Bonus
????
Team Leadership Customer Service Sales Management Inventory Control Visual Merchandising Staff Training

Skills Required

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD1176153
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned