Job Description

Job description:

The Outlet Manager is responsible for overseeing the daily operations of Lucky Cup Coffee Cafe, ensuring smooth service, quality beverage preparation, and excellent customer experience. This role requires leadership skills, strong F&B knowledge, and the ability to drive both operational efficiency and sales performance. The Outlet Manager will also mentor and supervise baristas and service crew to maintain high standards of coffee craftsmanship and service.

Key Responsibilities

Lead and manage the cafe team to achieve operational excellence and sales targets.

Supervise daily cafe operations, including staff scheduling, inventory management, and outlet cleanliness.

Train, coach, and develop baristas and service staff to uphold company standards in coffee preparation and customer service.

Ensure compliance with food safety, hygiene, and health regulations.

Monitor and control operating costs, wastage, and stock levels.

Address and resolve customer inquiries, feedback, or complaints professionally.

Conduct regular performance reviews and provide feedback to team members.

Support marketing and promotional activities to increase outlet visibility and sales.

Report outlet performance, sales results, and operational issues to the Area Manager/Head Office.

Job Requirements

Minimum Diploma in F&B Management, Hospitality, or related field (SPM with relevant experience may be considered).

At least 2-3 years of experience in F&B, with 1 year in a supervisory/managerial role (coffee chain experience preferred).

Strong knowledge of coffee preparation, cafe operations, and customer service.

Leadership skills with the ability to motivate and manage a team effectively.

Good communication skills in Bahasa Malaysia and English (Mandarin is an added advantage).

Able to work on shifts, weekends, and public holidays.

Strong problem-solving skills and the ability to work under pressure.

Job Types: Full-time, Permanent

Benefits:

Health insurance Maternity leave Meal provided Opportunities for promotion Parental leave Professional development
Job Types: Full-time, Permanent

Pay: RM2,600.00 - RM3,000.00 per month

Benefits:

Free parking Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person