Job Description

Location: Malaysia (Fully Remote)
Languages: Cantonese, Mandarin & English (Fluent)
Shift Hours: 10:00 PM - 7:00 AM MYT, Monday to Sunday, including Public Holidays
Join the World's Leading Luxury Lifestyle Company
Are you passionate about creating unforgettable experiences? Do you thrive in fast-paced environments, love solving problems, and enjoy helping people live better, more fulfilled lives?
As a Lifestyle Manager on our Overnight Team, you'll work with high-net-worth members across APAC, using your creativity, resourcefulness, and cultural knowledge to deliver world-class service -- whether that's securing last-minute travel arrangements, sourcing sold-out concert tickets, or recommending the perfect birthday dinner spot in Hong Kong.
At Ten Group, no two days are ever the same. You'll be part of a global network of service experts, powered by innovative technology and driven by human connection.
What You'll Be Doing

• Serve as a trusted advisor for our premium members -- delivering personalized assistance across dining, travel, entertainment, retail, and lifestyle needs.
• Communicate confidently and professionally with members via phone, chat, and email.
• Handle and resolve complex, high-touch requests with care, accuracy, and attention to detail.
• Proactively recommend services and experiences aligned with member preferences and past usage.
• Collaborate with internal teams to ensure seamless execution and follow-up on every request.
• Translate and localize member communications where needed (Mandarin/Cantonese).
• Maintain strong documentation in our internal CRM systems.

What We're Looking For

• Fluency in Cantonese, Mandarin & English (both spoken and written)
• Strong customer service experience, ideally in luxury, hospitality, or concierge services
• Excellent time management & multitasking skills -- you'll be handling multiple high-priority requests
• Calm and professional demeanor, even under pressure
• Independent, self-motivated, and accountable - especially in a remote, overnight setting
• A passion for solving problems, helping others, and exceeding expectations
• Familiarity with APAC markets, especially Greater China, is a plus
• Experience supporting high-net-worth or VIP clients is highly valued

Working Hours

• This is a full-time remote position based in Malaysia
• Working hours: 10:00 PM to 7:00 AM (MYT), including weekends and public holidays
• You must have the legal right to work in Malaysia

Requirements

• Fluency in Mandarin, Cantonese, and English (spoken and written).

• Exceptional verbal and interpersonal skills, able to communicate calmly and professionally with both members and suppliers at all times.
• Strong ability to work independently and deliver high-quality results with minimal supervision.
• A genuine commitment to customer satisfaction, with a proactive attitude and willingness to go the extra mile to get the job done.
• Excellent problem-solving skills, with the tact and diplomacy needed to handle complex situations effectively.
• Outstanding time management and multi-tasking abilities to juggle multiple priorities simultaneously.
• Strong attention to detail and a drive to meet deadlines and maintain high standards.
• Enthusiasm for working in a complex, fast-paced, and dynamic environment.
• Experience supporting Ultra High Net Worth (UHNW) clients in customer service, dining, ticketing, or hospitality is a plus.

Additional Attributes:

• Adaptability to change and evolving environments.
• Ability to work independently while demonstrating accountability.

Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 10:00pm-7:00am local time, Monday to Sunday, including Public Holidays
Please note: This is a remote role in Malaysia, and we consider the candidates who has right to work in Malaysia.
Benefits
Why You'll Love Working Here

• Global exposure: Work with colleagues and members from around the world
• Remote flexibility: Enjoy work-from-home convenience while engaging with elite clients
• Generous rewards:

• Monthly "Treats on Ten" (surprises on the 10th of every month!)
• 3 extra days of annual leave in your 3rd year
• 1 full month of paid sabbatical leave every 5 years
• Ten Loyalty Rewards Program -- think of it as "extra spending money" for your next adventure
• Work-from-anywhere holiday program (use any of our 20+ global offices)
• A workplace that celebrates diversity, values your ideas, and invests in your development

Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we are not accepting any further agencies onto our PSL at this time.

Skills Required