Job Description

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people\xe2\x80\x99s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionJOB ACCOUNTABILITIES:A. Manage Incoming QueriesHandle all incoming calls/e-mails/tickets from the business and suppliers in relation to Procurement system i.e. myBuy. Try to solve these issues and escalate them to relevant team, when required.Assist end-users with general use, navigation, functionalities and processes queries.Build strong collaborative networks with key stakeholders and ensure good/adequate communicationB. System Testing and TrainingProvide testing support to the whole Procurement system for the regression testsEnsure delta training, refresh training to end usersMaintain the regional training documentations and knowledge database updatedC. Continuous Improvement InitiativeParticipate to the continuous improvement initiatives by proposing systems enhancementsContinuously develop the skills/competences by sharing the knowledge with other team members and participating to offered training sessionsD. Ensure ComplianceEnsure adherence to the Procurement Policy, Directive, Guidelines and Local Procurement SOP\xe2\x80\x99s.QUALIFICATION REQUIRED:Degree or Diploma in Business Studies, Finance & Accounting/Commerce, IT, Supply Chain or Procurement equivalent.Degree in Business Studies, Finance & Accounting would be desirable.Must be able to deal with other parties from China, Hong Kong and Taiwan in written and spoken.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\xe2\x80\x99ve become one of the world\xe2\x80\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.Roche is an Equal Opportunity Employer.

Roche