P2p Helpdesk Intern
Petaling Jaya, Selangor, Malaysia
Job Description
The Position
JOB ACCOUNTABILITIES:
A. Manage Incoming Queries
- Handle all incoming calls/e-mails/tickets from the business and suppliers in relation to Procurement system i.e. SimpleBuy. Try to solve these issues and escalate them to relevant team, when required.
- Assist end-users with general use, navigation, functionalities and processes queries.
- Build strong collaborative networks with key stakeholders and ensure good/adequate communication
- Provide testing support to the whole Procurement system for the regression tests
- Ensure delta training, refresh training to end users
- Maintain the regional training documentations and knowledge database updated
- Participate to the continuous improvement initiatives by proposing systems enhancements
- Continuously develop the skills/competences by sharing the knowledge with other team members and participating to offered training sessions
- Ensure adherence to the Procurement Policy, Directive, Guidelines and Local Procurement SOP\xe2\x80\x99s.
- Degree or Diploma in Business Studies, Finance & Accounting/Commerce, IT, Supply Chain or Procurement equivalent.
- Degree in Business Studies, Finance & Accounting would be desirable.
- Must be able to deal with other parties from China, Hong Kong and Taiwan in written and spoken.
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\xe2\x80\x99ve become one of the world\xe2\x80\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.
Roche is an Equal Opportunity Employer.
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Job Detail
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Job IdJD967700
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned