Job Description

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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.


Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Being a PA Servicing Customer Care Professional - Japan Program Administrator Servicing Team, Corporate, you are the face and voice of the American Express brand. You can make a meaningful difference in the relationship with our leading Japanese corporate clients and Global market clients.


Our unique servicing philosophy, Relationship Care puts our passion to serve - and your personality - at the center of every Program Administrators' interaction, creating an opportunity to deliver value to our corporate clients while deepening relationships with our company.

How will you make an impact in this role?

Manage and liaise with Program Administrators, Authorized Signers, Report Recipients, and Corp card members, be able to coordinate, support and resolve their enquiries. This includes phone (English) and Email (English or Japanese) servicing. Responsible for evaluating and analyzing corporate client profile information and recommending solutions to our customers, reinforcing the benefits of Amex product and online tools by providing relevant recommendations and offers that deepen customer engagement with our products and services. Resolve product or service inquiries by asking probing questions, determining the cause of the issue; select and articulate the best solution to drive brand advocacy. Grow and nurture customer relationships on every interaction that results in measurable Customer feedback and matrix. e.g., VOCM surveys. Providing servicing and recommendations for clients to manage their corporate card members using various tools to reduce unnecessary repeat calls.

Qualifications

Business-level proficiency in both English and Japanese ( N2 or higher) Thoroughly understands that responding to customers' "true needs" is what customer service is about. Can challenge oneself in an environment that demands speed and achievement of numerical goals. Eager to provide creative problem-solving. Possesses the ability to explain things clearly and logically. Equipped with the flexibility to respond to various card members Capable of stress management. Has the flexibility to accept feedback in order to achieve personal and team goals. Able to adhere to schedules.


We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.