Job Description

Duties & Responsibilities

Help Desk & Ticket Management

Monitor and manage incoming maintenance requests through the help desk/ticketing system. Log and categorize issues accurately and assign tickets to the appropriate vendors or internal teams. Track ticket progress and ensure timely follow-up until completion. Update ticket details with accurate notes, photos, vendor feedback, and completion status. Escalate unresolved or urgent issues to the Maintenance Manager when necessary.

Vendor Coordination

Contact and assign work orders to approved vendors based on issue type and location. Follow up with vendors to confirm appointment scheduling, service updates, and job completion. Ensure vendors provide necessary reports, job details, and documentation. Maintain good working relationships with external service providers.

Administrative Support

Prepare simple maintenance reports such as weekly open/closed ticket summaries. Support general administrative tasks related to maintenance operations as required.

Job Requirements

Previous experience in administrative support, maintenance coordination, or help desk operations is an advantage. Familiarity with ticketing systems or CMMS (Computerized Maintenance Management System) preferred. Strong communication and follow-up skills. Good organizational skills with attention to detail. Ability to work independently and manage multiple tasks.- Basic computer proficiency (email, Excel, ticketing platforms). Flexible schedule depending on operational requirements.
Job Type: Part-time

Pay: RM10.00 per hour

Expected hours: 45 per week

Application Question(s):

Are you able to work in Bukit Jelutong, Shah Alam? When you can start working? Are you able to commit 5 days a week from Monday to Friday?
Work Location: In person