Job Description

Company DescriptionTo be successful in the role of Sales Advisor, we believe you are a team player with a proactive and helpful approach, fostering collaboration and collective success. You have a positive mindset, where you are eager, optimistic, and motivated when interacting with colleagues and customers. We also believe you are flexible and able to adjust to changing circumstances and customer needs, and that you can take initiative and independently in a quick and effective way to address customers\xe2\x80\x99 needs. In addition, you are communicative and socially confident, fostering a positive interaction with colleagues and customers.\xe2\x80\x8b\xe2\x80\x8bWhat you need to succeed:\xe2\x80\x8b

• Previous experience within retail, merchandising, and/or customer service.\xe2\x80\x8b
• Effective time management - being stress-resistant and good at prioritization.\xe2\x80\x8b
• Have a customer service mindset where you always prioritize the customers\xe2\x80\x99 needs while serving as a brand ambassador.\xe2\x80\x8b
• Being fashion knowledgeable and having a genuine interest in fashion trends.\xe2\x80\x8b
• Have a selling mindset with the ability to approach and fulfill customer needs.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store\xe2\x80\x99s sales and profit. As a Sales Advisor, you\xe2\x80\x99ll always put customers first, offer assistance, and share your product and fashion knowledge. You\xe2\x80\x99ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.\xe2\x80\x8b\xe2\x80\x8bKey Responsibilities\xe2\x80\x8b

• Provide great customer experience.\xe2\x80\x8b
• Fold, hang, display, and merchandise garments to maximize selling opportunities.\xe2\x80\x8b
• Actively process, stock and replenish garments on the sales floor and in the stock room.\xe2\x80\x8b
• Open, unpack, and label merchandise with security tags.\xe2\x80\x8b
• Support customer purchases and returns in the register.\xe2\x80\x8b

QualificationsTo be successful in the role of Sales Advisor, we believe you are a team player with a proactive and helpful approach, fostering collaboration and collective success. You have a positive mindset, where you are eager, optimistic, and motivated when interacting with colleagues and customers. We also believe you are flexible and able to adjust to changing circumstances and customer needs, and that you can take initiative and independently in a quick and effective way to address customers\xe2\x80\x99 needs. In addition, you are communicative and socially confident, fostering a positive interaction with colleagues and customers.\xe2\x80\x8b\xe2\x80\x8bWhat you need to succeed:\xe2\x80\x8b

• Previous experience within retail, merchandising, and/or customer service.\xe2\x80\x8b
• Effective time management - being stress-resistant and good at prioritization.\xe2\x80\x8b
• Have a customer service mindset where you always prioritize the customers\xe2\x80\x99 needs while serving as a brand ambassador.\xe2\x80\x8b
• Being fashion knowledgeable and having a genuine interest in fashion trends.\xe2\x80\x8b
• Have a selling mindset with the ability to approach and fulfill customer needs.

Additional InformationThis is a part-time position and will be based in (Kuala Lumpur, Malaysia)\xe2\x80\x8bIf you feel that your experience, skills and ambitions are right for this role, please send your application as soon as possible. Due to data policies, we only accept applications through the career page. \xe2\x80\x8b\xe2\x80\x8bBenefits\xe2\x80\x8bWe offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program \xe2\x80\x93 HIP. You can read more about our H&M Incentive Program here.\xe2\x80\x8bIn addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment types and countries.\xe2\x80\x8b\xe2\x80\x8bInclusion & Diversity\xe2\x80\x8bH&M is a part of H&M Group. At H&M Group, we\xe2\x80\x99re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. \xe2\x80\x8b\xe2\x80\x8bWe strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. \xe2\x80\x8b\xe2\x80\x8b

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