Job Description

MohonKelayakanJob Requirements:

• Bachelor's degree in a Business-related field
• At least 2 years of experience in business development roles
• Experience within the financial services industry is considered an advantage
• Fluent speaker with excellent oral and writing skills in Bahasa Malaysia & English (Mandarin is considered an advantage)
• Excellent organizational and analytical skills
• Confident, persuasive and ambitious
• Self-motivated
• Strong interpersonal and communication skills
• Ability to work in a dynamic environment and maintain a high-level of organization
• Ability to work autonomously and under pressure
• Dynamic, innovative and target oriented
• Computer literate

TanggungjawabJob Responsibility

• Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer - Partner Relations to enhance loyalty, minimise churn, and maximize lifetime value
• Serves as the primary point of contact for Partners, fostering strong relationships through regular communication, personalized support, and proactive engagement
• Solicits feedback from Partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly
• Conducts regular analysis of Partner's needs, behavior patterns, and usage trends to identify opportunities for upselling, cross-selling, or customization of products/services
• Stays updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to Partners
• Monitors Partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement
• Addresses Partner concerns and resolves issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution
• Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience
• Conveys Partner requirements to the Business Development Officer - Partner Relations, who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system
• Familiarises oneself with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators
• Stays informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the company's retention efforts
• Acts in the best interest of the company at all times and collaborates with the rest of the Partner Relations team to promote the company's services effectively
• Cultivates and maintains excellent working relationships with other departments, including dealing, back office and compliance

Manfaat

• Competitive Salary Package. Be remunerated with an attractive basic salary corresponds with your experiences.
• Commission-based Structure. Get the chance to earn more when you achieve more to boost your overall compensation
• Training and Learning Opportunities. Build and polish your skills on personal and professional levels while being guided by experienced colleagues
• Dynamic Team. Dive into a dynamic work culture with a supportive crew of colleagues
• Convenient mode of working: Work remotely at the comfort of your own home or any location that suits you
• Career Growth: Opportunities galore for new responsibilities and career advancement within the company
• Medical Benefit. Focus on your career while ensured that your health is being taken care of
• Company Activities. To socialize and strengthen the bond between you and the team members
• Long-term Benefits. As you continue working in the company, the better benefits await you

KemahiranPartner Relationship Management Sales Experience Negotiation Skills Communication Skills Fluent MandarinPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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