We are looking for a friendly and dedicated Patient Care Assistant to join our team at a reputable
healthcare centre
. The ideal candidate will be the first point of contact for patients and visitors, providing excellent service and support while ensuring smooth front-desk operations.
Key Responsibilities:
Greet patients and visitors in a professional, courteous, and caring manner.
Register patients, update personal details, and assist with appointment scheduling.
Handle incoming calls, WhatsApp, and email inquiries efficiently and professionally.
Provide accurate information regarding services, treatment procedures, and billing.
Coordinate with doctors, nurses, and other departments to ensure seamless patient experience.
Manage daily front desk duties, including patient check-ins/check-outs and queue management.
Handle feedback, concerns, or complaints with empathy and escalate issues when necessary.
Maintain cleanliness and order at the reception and waiting area.
Ensure patient confidentiality and compliance with healthcare regulations at all times.
Requirements:
SPM / Diploma in Business Administration, Healthcare, or a related field.
Minimum 1-2 years of experience in a customer service or front desk role (preferably in healthcare).
Good communication skills in
English and Bahasa Malaysia
(Mandarin/Tamil is a plus).
Friendly, patient, and empathetic personality.
Able to multitask, work under pressure, and handle sensitive situations calmly.
Proficient in basic computer skills
Preferred Skills:
Experience with clinic/hospital management systems.
Basic knowledge of medical terms or healthcare procedures.
First aid or CPR certification is an added advantage.
Job Type: Full-time
Pay: From RM2,000.00 per month
Benefits:
Free parking
Maternity leave
Meal provided
Opportunities for promotion
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.