Payment Executive Operations, Sg Marketplace (fresh Graduates Are Welcomed!)
Kuala Lumpur, M14, MY, Malaysia
Job Description
Department Operations
LevelEntry Level
LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
:
Manage payment and refund requests from internal teams, ensuring timely and accurate processing while maintaining seamless payment flows and operational alignment. Oversee the end-to-end payment process, including monitoring transactions and refunds, investigating declines, and resolving issues promptly. Collaborate with Product and Technical teams to identify root causes, resolve payment-related issues, and explore opportunities for feature enhancements or process optimization. Document payment processes, prepare FAQs, and contribute to continuous process improvements. Participate in UAT and assist in the rollout of new payment features. Support additional tasks and responsibilities as assigned on an ad-hoc basis.Requirements:
Fresh graduates are welcomed to apply. Proactive, collaborative team player with a positive attitude and willingness to learn. Bachelor's degree in Accounting, Finance or other relevant fields. Strong proficiency in Microsoft Excel (e.g., Pivot Tables, VLOOKUP); SQL experience is a plus. Good communication skills in both written and verbal (email, face-to-face, and remote discussions). High attention to detail with strong logical and critical thinking skills for problem-solving. * Added experience in the e-commerce, payments, or digital wallet industry is preferred.
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
-
Accounts Executive (Disbursement Accounts Fresh Grads are welcomed to apply)
Kuala Lumpur, M14, MY -
Job Detail
-
Job IdJD1253850
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationKuala Lumpur, M14, MY, Malaysia
-
EducationNot mentioned