Job Description

About the role:
As a Payment Operations Team Lead at Ezypay, you will spearhead the management and enhancement of our payment operation processes to ensure smooth transaction flow and minimize discrepancies while fostering a high-performing team culture. You will work closely with various internal stakeholders and external partners to drive improved efficiency and implement operational best practices.
As a Payment Operations Team Lead, you will:

• Lead and mentor the Payment Operations team, ensuring the team is well-equipped to achieve organizational goals.

• Oversee daily payment processing activities, ensuring accuracy, timeliness, and compliance with relevant regulations.

• Implement and optimize operational processes to increase efficiency and reduce errors in payment transactions.

• Manage complex payment issues and escalations to ensure prompt resolutions and maintain high customer satisfaction.

• Work collaboratively with IT, Finance, and other operations teams to integrate new payment solutions or enhancements seamlessly.

• Monitor key performance indicators (KPIs) to track team performance and suggest actionable improvements.

• Conduct regular training sessions for team members to ensure they stay updated with industry trends and regulatory changes.

• Provide coaching and mentoring to team members, offering consistent, actionable feedback and fostering an environment that supports continuous personal and professional development.

• Prepare and present performance reports to senior management, highlighting achievements and areas for development

• Identify gaps and streamline processes to improve efficiency and reduce risks that enhance operational efficiency and support expansion across multiple APAC jurisdictions

Requirements

• 5+ years of experience in payment operations, with at least 3 years in a supervisory or leadership role.

• Strong knowledge of payment processing systems, gateways, and compliance regulations.

• Exceptional analytical and problem-solving skills, with a keen attention to detail.

• Experience working in a fast-paced, high-growth environment.

• Demonstrated ability to lead teams effectively and foster a positive, collaborative work environment.

• Excellent verbal and written communication skills, with the ability to liaise with technical and non-technical stakeholders.

• Proficient in using Microsoft Office Suite and familiarity with data analysis tools.

Benefits

• Generous salary package
• Gym subsidies
• Casual dress code

• Flexible working arrangements (including work from home and remote)
• Delicious office snacks
• Guidance and mentoring from leaders within the business
• Dynamic, positive work environment
• Fantastic team culture

Skills Required