Job Description

Responsibilities:

Lead and supervise the invoice processing and payment team to achieve operational targets/ KPI.
Define and execute payment risk strategy, policies, and controls across all entities.
Scale and optimize risk operations, embedding SLAs, QA, and case management workflows.
Lead, mentor, and develop a high-performing team; provide senior management with risk reporting and insights.
Collaborate with Data Analyst to enhance fraud models, detection thresholds, and real-time monitoring systems.
Partner with Product, Finance, Fraud Ops and Compliance team to reduce risk while improving approval rates and customer experience.
Partner with Compliance and Legal to ensure adherence to local and international regulations.
Perform any ad hoc duties assigned by superior.

?ualifications:

At least 5 years' experience in payment risk, chargebacks, compliance or fraud management role with at least 2 years of supervisory role, preferably in an international finance shared service company environment/ financial services/ blockchain industry.
Excellent leadership, analytical, strategic thinking, problem-solving skills & willing to work rotational shifts.

Fluent in Mandarin & English

to effectively communicate with our diverse client base and stakeholders (written & spoken).
Experience in using CRM or Salesforces will be added advantage.

Job Type: Full-time

Pay: RM8,000.00 - RM12,000.00 per month

Work Location: In person