Job Description

Summary -To support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.Major accountabilities:

• Support the team in the operational conversion of P&O strategic objectives.
• Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide consultation and assistance on problems and requests to customers/users through consulting and training -Support the identification and planning of services P&O Services will provide.
• Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or guides -Perform user administration tasks (e.g. access management).
• Track service requests and fixes \xe2\x80\x93 analyze error messages and questions -Support periodic cost and efficiency analyses to support productivity objectives -Support personnel cost budgeting process and control.
• Support evaluation of the services / processes / continuous improvement in scope.
• Contribute to P&O Services projects at country or BU level

Key performance indicators:

• P&O Services delivered on time with the right level of quality

Minimum Requirements:

• University level degree and equivalent experience in Finance, Business or any related field.

Proficient in English - both written and spoken, excellentinterpersonal skills.At least 3 years of experience in leading payroll data and ideally gained within a healthcare / pharmaceutical/shared services environmentOptimizing Customer value by co-creating and developing compelling customer focused solutionsWork Experience:

• Operations Management and Execution.
• Handling and supporting Malaysia statutory submission

Skills:

• Curiosity.
• Data Privacy.
• Employee Experience.
• Employee Onboarding.
• Hr Operations (Hr Ops)
• Human Resources Management.
• Identity And Access Management (Iam).
• Payroll.

Languages :

• English.

Skills Desired Curiosity, Data Privacy, Employee Experience, Employee Onboarding, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Identity And Access Management (Iam), Payroll, Sdm

Novartis