Job Description

Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?Do you want an open, supportive, and caring working environment?Do you view your development needs seriously as we do?If YES, then take your career to the #NextLevel with BASF !Objectives of the Position

• Responsible for the operation management of end-to-end HR services delivery for countries in scope, covering Talent Acquisition, Mobility, HR Administrative, Learning & Development, Compensation & Benefits, Payroll, Labor Relations & Law, Workforce Analytics and HR Projects.
• Collaborate with key stakeholders on HR Services projects such as service scope expansion, review on service level agreements and service quality enhancement initiatives.

Main TasksOperational Excellence

• Ensure consistent quality and compliance on service deliveries offered by the team on the HR Services portfolio.
• Effective Issue Management where crisis managed timely and cross-functionally, stakeholders consulted, risks contained, and sustainable solutions made in place for business continuity.
• Responsible for vendor management for HR Services, which includes service provider scouting, selection, negotiation, contract management, onboarding, performance monitoring and vendor invoice processing.
• Implement HR Services targets and support identified projects and initiatives for service hub goals.

Service Engagement

• Ensure services delivered are in accordance with established Service Level Agreements and internal KPIs.
• Develop competent team who effectively provide value-added services, HR competency and expertise to service recipients, going beyond transactional or administrative services.
• Build and maintain effective stakeholder management to promote collaboration for achievements and service excellence experience.

Process Improvement and Project Initiatives

• Proactively explore and implement digitalization and process optimization initiatives to achieve best cost to serve, engaging team experience and service excellence. Drive implementation of process improvements, automation and digitalization measures which will be rolled out predominantly in the GB KL Hub for achieving the efficiency target.
• Ensure delivery on knowledge management framework in building the formation of competence hub. Develop and timely management of knowledge strategies in ensuring the sustainability of competent HR Services team.

People Leadership

• Manage team resources (size of 18 - 20 members) to meet optimum workforce in delivering quality service deliveries.
• Consistently demonstrate corporate values of Creative, Open, Responsible, and Entrepreneurial (CORE) on people leadership practices.
• Committing to the coaching and development of team member.

RequirementsEducation

• Tertiary education, preferably graduate in Human Resource Management

Working Experience

• Minimum 8 years of HR Administration experience with 2 years supervisory experience.
• Demonstrated success in leading and managing a complex work group of about 10-20 people.
• Experience and familiar working with a world-class HR system (SAP, Oracle, PeopleSoft).
• Experience in the initial setting up and managing operations of a shared service centre/ outsourcing.
• With good analytical skills & project implementation experience.

Technical & Professional Knowledge

• Good general Human Resources skills and knowledge in similar function.
• Excellent communication and people management/ development skills.
• Some knowledge of Human Resources and Employment Laws in the Asia Pacific region.
• Functional knowledge and skills in using Microsoft applications, i.e. Words, Excel, PowerPoint.
• Fluent in speaking and written English. Knowledge of any other Asian languages is advantageous.

BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub has approximately 1,200 employees and growing. Focused on being a competency and digitalization driven hub, it also provides quality functional and know-how services in the areas of finance, controlling, human resources, real estate and facilities management, communications, environmental, health and safety, procurement, import-export order management, and information services to BASF companies and affiliates in the Asia Pacific region. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay that cover the Europe and Americas regions.At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of \xe2\x82\xac68.9 billion in 2023. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the U.S. Further information at .Stay alert for possible recruitment fraud!
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If you suspect recruitment fraud and BASF is mentioned, first get in touch with at BASF.A unique total offer: you@BASFAt BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That\'s what we call you@BASF. Click here to learn more.A unique total offer: you@BASFAt BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That\'s what we call you@BASF. Click here to learn more.Working at BASF: We connect to create chemistryWe are proud of strong history of innovation, which has helped make us who we are today \xe2\x80\x93 the world\'s leading chemical company. Every day, our global team of over 120,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.About BASFFind out what BASF has to offer as an employer and why you should join our team.Your applicationHere you find anything you need to know about your application and the application process.Contact usYou have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.Please note that we do not return paper applications including folders. Please submit copies only and no original documents.For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams\xe2\x80\x99 performance.Join the team and connect with more than 117,000 other minds.Kuala Lumpur, 14, MYBASF Asia-Pacific Service Centre Sdn. Bhd.Human ResourcesPermanent102469ATS_WCMS_WEBFORM

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