Job Description

The Position

• Perform a variety of payroll, time and benefits administrative and analytical activities in support of the APAC countries/affiliates.
• Serves as a point of contact for payroll vendor and all payroll, time & benefits customer inquiries.
• Ability to interpret People & Culture policies and practices for APAC payroll administration.
• Understanding and working knowledge of Roche local time/absence policies.
• Provide timely responses to customer payroll inquiries by using an internal case management system.
• Internal understanding of team structure for accurate assignment of customer cases.
• Proactively identifies and troubleshoots payroll issues to determine root cause and solutions for resolution.
• Analyzing multiple payroll audits during processing to ensure accuracy and validity.
• Correspondence with managers and leaders to confirm accuracy of employee time/absence entry.
• Manage, process and reconcile mass upload files for all pay frequencies.
• Support inquires resolution within PSS service level agreement.
• Escalates requests to the appropriate resources as necessary.
• Monitor data flows to/from Workday to Vendor for accuracy
• Ensure integrations are processed timely and resolve any errors ensuring accurately processed
• Proactively identifies and troubleshoots issues to determine root cause and solutions for resolution
• Analysis and controls for payroll processes, accruals and employer obligations for APAC countries.
• Execute ICFR controls defined in the accounting scope.
• Actively participates in the development and implementation of continuous improvement initiatives and participates in the transformation for To-be processes in PTB area
• Update SWIs and SOP documentation
• Participate and partially lead project initiatives as required.

Who you are:

• In this role, you will be working within a team of Specialists focusing on our customers and collaborating with teams across various functions and levels within the organization.
• More than 3 years of experience in Payroll, time or benefits administration, for multiple APAC countries preferably.
• Knowledge of payroll cycle and processes (garnishments, payroll inputs, pay calendar, etc.)
• Excellent attention to detail and analytical ability
• Advanced Excel skills (pivot table, v-lookup, etc.)
• Proven track record of being able to deliver in a matrix organization.
• Ability to work independently in a fast-paced environment and to handle multiple, competing priorities.
• Strong communication skills both written and spoken are essential in English and an additional language capability is preferred, e.g. Mandarin

Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\xe2\x80\x99ve become one of the world\xe2\x80\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia. Roche is an Equal Opportunity Employer.