Job Description

The Position

Position summary
The Payroll, Time & Benefits Team focuses on payroll, benefits, absence management, customer service and advisory support to employees, manager and business partners ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As a Payroll, Time & Benefits Specialist, you are responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner, in support of P&C business processes in the area of payroll, tax, social insurance, time, and several local and global benefits. etc. You are also contributing to the continuous improvement of the P&C People Support Solutions delivery through analysis of the interactions and collaboration with
other P&C functions within and outside of P&C People Support Solutions. You need a broad understanding across local HR processes and tools, as well as local and global downstream impacts on employee lifecycle management, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.

Responsibilities
\xe2\x97\x8f Service Delivery

• Execute system data maintenance and administrative activities in support of P&C business processes in the area of payroll, tax, social insurance, time, several local and global benefits administration, etc. (details refer to the country service catalog)
• Provide customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting.
• Ensure that all union negotiations (if any) associated with PTB activities should be handled properly and in a timely manner
• Understand and have working knowledge of local time/absence policies.
• Correspondence with managers and leaders to confirm accuracy of employee time/absence entry.
• Manage, process and reconcile mass upload files for all pay frequencies.
• Monitor data flows to/from Workday to Vendor for accuracy
• Ensure integrations are processed timely and resolve any errors ensuring accurately processed
• Ensure regulatory compliance in line with the countries, customers, and regulations.
• Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
• Supports P&C Chapters in system maintenance activities.
• Provide guidance and advisory to first level P&C support teams.
• Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (KA, SWIs).
• Participating in project activities as required
• Ensure consistent and reliable service delivery for customers serviced.
• Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
• Ensure end to end ownership of resolution
• Ensure operations according to defined KPIs and ServiceNow OKRs.
• Support country non-PTB activities upon the business needs if applicable.

\xe2\x97\x8f Cross-Functional Collaboration

• Build relationships with P&C colleagues as well as with customers to ensure
• ongoing service delivery effectiveness.
• Collaborate with peers within the region and globally to ensure the People
• Support Solutions network provides consistent and effective services to our customers.
• Achieve our P&C vision by driving local consistency through collaboration.

\xe2\x97\x8f Outputs & Deliverables

• Continuous contribution to the improvement of the performance of People Support Solutions
• Reaching high customer satisfaction through consistent, high quality delivery
• and application of customer care principles (measured by defined
• stakeholder feedback)

Who you are
In this role you will be working within a team focusing on a customer group from one of the regions and across various functions and levels within the organization. You bring the following experience:

• 1-3 years of experience in payroll services and benefits administration, in a shared service center environment preferably.
• Knowledge of payroll cycle and processes
• Excellent attention to detail and analytical ability
• Advanced Excel skills (pivot table, v-lookup, etc.)
• Proven track record of being able to deliver in a matrix organization.
• Ability to work independently in a fast-paced and changing environment and
• to handle multiple, competing priorities.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\xe2\x80\x99ve become one of the world\xe2\x80\x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.

Roche