Job Description

• Provide Level 2 support and be able to understand the application architecture and interface.
• Monitor and promptly respond to incoming incidents and service requests related to Pega applications, demonstrating a deep understanding of Pega\'s architecture and components.
• Analyse issue raised by users or reported by monitoring system.
• Perform impact analysis and suggest workaround solution.
• Follow-up and follow-through with team on the resolution until issue is permanently fixed.
• Understand the job dependencies and recover the job if there is any job failure.
• Be able to define and implement job automation.
• Support regular OS/DB/application servers patching and simulation of DR scenarios.
• Be able to specify the monitoring requirement and observing system abnormality ahead of time to prevent issues from happening.
• Be able to conduct application capacity planning and perform performance tuning.
• Be able to perform regular application review according to the technology security standard and follow up with necessary action plan to close the non-compliance item.
• Keep stakeholders informed with timely updates on incident status and the progress of resolutions, ensuring clear and concise communication.
• Participate in rotational on-call schedules to deliver round-the-clock support coverage for Pega applications.
• Able to work independently and be self-motivated.

• Bachelor\'s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• Possess good knowledge on banking/insurance applications (preferably to have working experience on Pega platform-based application but not must).
• Possess working experience in support role with min. 3-4 years working experience in banking applications development.
• Proven track record in L1/L2 application support, incident management, and troubleshooting for Pega applications.
• Strong grasp of Pega\'s architecture, components, and associated technologies.
• Familiarity with ITIL framework and its application to Pega support processes.
• Exceptional communication skills, both written and verbal, to effectively engage with technical and non-technical stakeholders.
• Ability to work collaboratively in a fast-paced team setting.
• Relevant certifications such as Pega Certified System Architect (CSA) is a plus.
• Passion to learn new technology and deliver high quality deliverables in first go

• OS: Windows
• DB: Oracle, MS SQL, SSIS
• Program Language: Java, Shell scripting, Pega
• Middleware: WebLogic, WebSphere, JBOSS
• Tools: Control-M/AppDynamics/Nimsoft/any other monitoring tools

OCBC Bank