Job Description

General Information

Locations

: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Location: Kuala Lumpur Country: Malaysia


Role ID
211892
Worker Type
Regular Employee
Studio/Department
People Experience & Workplaces
Work Model
Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

We are EA

And we make games - how cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. At EA, we value outrageous thinking. It's the fuel that inspires the best games in the world. We're innovators and great storytellers. But it's not just about amazing your peers - it's about amazing yourself. Take risks. Collaborate with colleagues and dare to dream big. Together, we can change the way millions play every day.

The Senior Specialist, PE Operations is an individual contributor role that reports to the Manager, Workday Solutions in People Services. This is a hybrid role with at least three days per week in the office where you will collaborate with colleagues across multiple countries and time zones. This role may involve occasional virtual meetings outside standard hours to support global teams.

Process Oversight and Operations

Ensure PE processes are consistent, and compliant with company policies and local regulations. Implement structured knowledge transfer across global teams.

Process Transitions

Lead the transition of work from People Partners and Centres of Expertise to People Services or Shared Services teams. Follow established playbooks, quality assure documentation and ensure all transitions meet governance and data security standards.

Process Improvement and Change Enablement

Participate in projects to re-engineer and automate end-to-end PE processes such as onboarding and data management for enhanced scalability and efficiency. Facilitate workshops, communicate transformation goals, and help teams adopt new ways of working.

Automation and Technology Enablement

Identify opportunities for automation or AI-driven improvements. Partner with the People Services Automation team to design and implement solutions that enhance efficiency for employees and managers.

Business Operations and Project Support

Execute key operational tasks including compliance checks, process reviews, and audits. Build strong relationships with regional and global stakeholders. Provide leadership in collaboration with global and regional teams to support ongoing transformation and continuous improvement.

Qualifications

5+ years of experience in HR, People Operations, or Shared Services environments. Experience transitioning work into Shared Services or Service Centers. Strong understanding of HR operational processes and governance models. Excellent stakeholder management skills. Experience working with HR tools such as Workday and ServiceNow.

Language Requirements

English fluency is required for communication with global teams. Mandarin and/or Korean proficiency is preferred, as this role will support processes and stakeholders in China and Korea.

About Electronic Arts
We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.