Job Description

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People Advisory & Industrial Relations; Operational Workforce Planning & Acquisition; Change Management Planning & Implementation; Local Response Team (emergency responder); Workforce transition; Sub-regional or Country lead to tailor regional projects and programs for effective local implementation

Your Opportunity

As a People Operations Specialist, you will be a business partner to line management, managing the implementation and providing market-level support for human resources policies and management practices with the objective to ensure an effective workforce so as to achieve business objectives and maintain the FedEx Malaysia\'s Employer of Choice status.

As a member of the Malaysia People Operations team, you will work alongside your assigned Management team to add value to our business and influence the company\'s People Strategy. You will also have opportunities to work alongside our Asia Pacific (APAC) HR Center of Excellence teams and the rest of the North Pacific & South East Asia (NPACSEA) People Operations teams on process improvement, digitalization, Employee Experience (EX) among other projects.

Day to day, aside from participation in APAC HR Projects, you will be responsible to guide and on occasion upskill Managers in people related matters in order for those People Managers to be able to perform efficiently and effectively management of their team such as recruitment, performance management, managing disciplinary issues etc.

Internal Contacts:

• Regular interaction with First Line Management
• Regular interaction with Senior Management
• Regular interaction with Directors
• Occasional interaction with Officers (Vice Presidents and above)

Minimum Requirements:

• Bachelor\'s Degree or equivalent in Business, HR, Psychology, Law, Statistics, or any relevant field.
• Experience in project management and change management preferred.
• Experience supporting a Call Center environment would be an advantage.
• Able to work independently with minimal supervision.
• In-depth understanding one or more principles and processes in Human Resources (eg: talent sourcing, industrial relations, talent management, compensation and benefits, recruitment, selection, training), Project management (eg: planning and resource allocation, time management). Experience imparting these knowledge to People Managers would be an advantage.
• Must be able to make decisions, solve problems and conflicts, and negotiate with others using active listening, critical thinking, and persuasion skills. Ability to use data to influence decision makers would be an advantage.
• Be able to build and develops effective relationships with key stakeholders, including externally, in order to influence optimal business decisions. May act as local point of contact for corporate level or represent the company to external organizations

Work location:

• Menara LGB, Taman Tun Dr. Ismail, Kuala Lumpur
• May be required to travel to other FedEx locations in Klang Valley on a regular basis and other FedEx locations in Malaysia on an infrequent basis.

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world\'s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you\xe2\x80\x99re joining a team with possibilities that literally span the world\xe2\x80\x94from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

FedEx