Job Description

Job Title: People Process Advisor - Mandarin Location: KL, Malaysia (hybrid: 70 WFH 30 WFO) Language required: English and Mandarin Key Responsibilities: Manage HR employee queries and employee data change transactions through a ticketing system into workday HCM Manage recruitment and post recruitment employee activities Meet SLA\'s around Timeliness and Quality Has good communication skills to be able to respond to employees queries through tickets, chats Create and SOP and detailed FAQ\'s around the AS-IS and To-BE benefits process Follow compliance and quality guidelines to ensure correct information is provided for all queries. Transfer to relevant leads, onshore counterparts for all Tier 2 transactions as per the defined process Escalate high priority cases for immediate intervention Skills Required: Workday HRM experience Experience and sound understanding of the Talent Acquisition, HR processes with minimum 1-2 years of experience in managing employee queries and transactions. Passion for delivering great employee experience. Fluent in English and Mandarin. Experience working with HR systems (Workday, SF) and workflow systems (SNOW, Zendesk etc) would be added advantage. Strong problem-solving skills, ability to manage conflict and attention to detail Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query and transaction Experience and Qualification: Workday HRM modules Graduate or Masters in Human Resources or equivalent With overall 3+ years of work experience About Cognizant : Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we\'re improving everyday life. See how at or . #LI-CTSAPAC

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