Job Description

People Services ELC Specialist - Japan

Job Summary

Manage employee life cycle management for SBS Japan as per their respective Service Level Agreements (SLAs)

Develop expertise for ELC processes under its scope

Support optimization and coordinate deployment for ELC processes of Japan

Manage end-to-end Onboarding, Offboarding and Rehire process for SAKK entity in Japan and External Workforce Management for all entities in Japan

Ensure that changes are correctly reflected in all related systems

Manage all documents related to employee life cycle management (preparation, collection, validation, archiving)

Address operational issues and follow through to resolution in an effective and timely manner

Deliver operational KPIs and comply with Sanofi policies and guidelines

Provide Level 2 support for this sub-processes

Participate in continuous improvement initiatives

The People Services ELC Specialist, Japan reports to Employee Lifecycle & Query Management Team Manager - JPAC and may be assigned a specific sub-process or geography. He / She works closely with Customer Service, HR, Legal, ITS Business Partners, Facilities management, Payroll and T&E BPO partner and HRS front line teams in countries / regions.

Key Duties and Responsibilities

Operation

Coordinate and manage employee life cycle activities in Workday and on the ground with the various stakeholders relating to Sanofi entities within the perimeter of SBS Japan and deliver the services as per their respective Service Level Agreements

Manage end-to-end onboarding process and activities, including creation of employee contracts, complete all required steps in Workday, coordinate with the various stakeholders to make an efficient and seamless on-boarding experience

Manage the employee end-to-end re-hire process in Workday and administration of offline activities/scope

Manage end-to-end offboarding process and activities

Manage External Workforce Master Data, coordinate with the various stakeholders to make an efficient and seamless on-boarding experience

Administer contract end activities, coordinate collection of assets

Monitor data quality and identify potential issues and take pro-active measures

Execute in compliance with Sanofi policies and guidelines

Complete all activities as per the global Core Model and operational KPIs

Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user

Identify automation and optimization opportunities and define requirements

Pro-actively anticipate operational issues

Provide Level 2 support for this sub-process as per the Customer Service process in Service Now and contribute to the Knowledge Database

Continuous improvement

Identify process improvement opportunities through elimination of redundant activities

Participate in process automation initiatives and ensure seamless adoption and transition

Education Qualification

Essential

Graduate or Master\xe2\x80\x99s degree with HR or business administration

Experience & Knowledge

Essential

Customer service experience

Excellent English skills and Japanese language

Sound proven hands on experience in HR functions

Fluent in English

Desirable

Good and proven experience in a HR role preferably in an international multicultural environment

Knowledge of other Asian languages e.g. Korean

Skills & Core Competencies

Essential

Functional

Good understanding of the end-to-end HR process and activities

Good understanding of and hands on experience with HR / Human Capital Management related tools & systems

Knowledge of Microsoft Office with advance level proficiency in Excel

Interpersonal

Ability to interact with internal and external clients in a professional manner

Team player, able to work collaboratively transversally and with HRS front line teams with an end to end mindset

Desirable

Functional

Experience in running HR services within a Business Services organization

Awareness of data privacy rules

Good business judgement

Strong problem solving, deductive and analytical skills

Interpersonal

Attentive to customer needs and feedback

Attentive to detail and works with precision

Action oriented, delivery driven, change agent

Sanofi Behaviors and Skills

This position is required to demonstrate behaviors such as Stretch, Put the interest of the organization, Act in the interest of our patients and customers and Take Action. During the interview we will also be asking for examples of skills such as Strategic Thinking, Result Orientation, People Leadership (if applicable), Relationship and Influence.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn\xe2\x80\x99t happen without people \xe2\x80\x93 people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let\xe2\x80\x99s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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