Job Description

Are you looking for an opportunity to enhance your knowledge of human resource policies and procedures in a fast-paced Human Resources Support Center? If so, this is the role for you.

As a People Services (PS) Operations Analyst you will be responsible for providing consistent, high quality customer care and service excellence to all GSK businesses. You will also assist and facilitate employee and manager inquiries and requests.

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

Provide transactional Human Resource support using Workday across all processes and business units in a service center environment

Ensure service levels and customer satisfaction is achieved

Support client groups with responses to direct queries being received via email, web submit and phone

Provision of advice and guidance as first line of contact for basic Human Resource questions

Administrative support to Human Resource and shared services

Manage the quality of data and maintain records in Human Resource systems to ensure data accuracy and that entries are updated for payroll and benefits

Liaise with external and internal suppliers and agencies as appropriate to deliver Human Resource transactional services

Support continuous improvement activities to further simplify and standardize processes

Responsible for Human Resource services standard reports

Handling of SPII and PII in a confidential manner, while maintaining appropriate privacy, compliance and risk management guidelines

Process Human Resource partner transaction

Support Human Resource Managers, Specialists and employees with inquiries

Manage employee leaves in the Workday profile and with our 3rd party vendor

Responsible for employee records and filing

Why you?

Basic Qualifications:

Experience with Human Resource Process and Practices

Experience in delivering exceptional customer service

Fluency in English

Bachelor\xe2\x80\x99s degree

Preferred Qualifications:

1+ years\xe2\x80\x99 Experience in Human Resources and knowledge of Human Resource concepts

Experience in working with Human Resource systems

Advanced user in Microsoft Excel

Must have attentive listening skills and high attention to detail

Ability to take initiative, manage multiple priorities and work in a fast-paced environment

Capability to problem solving and analyze data

Ability to accurately identify needs, investigate options and partner with Human Resource to roll out business solutions

Ability to maintain confidentiality

Why GSK?

Why Us?

GSK is a global biopharma company with a special purpose \xe2\x80\x93 to unite science, technology and talent to get ahead of disease together \xe2\x80\x93 so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns \xe2\x80\x93 as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030. \xe2\x80\x8b

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it\xe2\x80\x99s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves \xe2\x80\x93 feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.\xe2\x80\x8b

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK\'s commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

GlaxoSmithKline