Job Description

The Position As a PSS Global Chapter Services Team Lead, you will lead a team of specialists in the People Support Solutions (PSS) organization. The Global Chapter Services Team Lead is part of the IWS or PR&R chapter. Together with your team you will provide services and support in the respective area of responsibility (e.g. Recruiting, Strategic Pipelining, Rewards (compensation, benefits, mobility), and more). Working closely with P&C colleagues, you support an open and diverse work culture based on trust and performance. Your activities uphold Roche\'s reputation as an attractive employer u2013 today and going forward. Responsibilities : Leadership, people and culture Responsible for all employment decisions for the team including resourceplanning, hiring, training, development, performance management andprogressive disciplinary actions. Responsible for engaging stakeholders, getting feedback and drivingcontinued customer experience improvements Escalation point for related topics to your area of responsibility Lead, role model, and facilitate people processes in line with RocheLeadership commitments, People Practices and policies. Through frequent check ins, ensure that ongoing dialog occurs on the topicsof Career, Capabilities, Connections and Contributions. Build an engaging culture to both attract and retain top talent. Coach teammembers regarding their individual development and career plan. Responsible for team`s compensation management, including yearly bonusdistribution and salary increase. Outputs & Deliverables High customer satisfaction through understanding of business requirements and providing high quality and end-to-end solutions with a sense of urgency o Successfully completion of cases or projects complex senior vendor management participating in/leading WPT on complex topics High degree of employee satisfaction in your team Cross-Functional Collaboration Collaborate with peers within region and globally to ensure the PSS networkprovides consistent and effective services to our customers, including:u25AA PSS teams, network and communities Other P&C chapters and communities, especially the IWS and PR&RPartner communities in the chapters including the chapters enabling teams Other enabling functions, e.g. Finance, Procurement, IT etc to ensurethe solution implementation or improvement PSS peers within region and global to ensure the PSS network provides consistent and effective services to our customers Achieve our PSS vision by driving global consistency through collaboration Business Acumen Use knowledge of business and P&C insights, metrics, expertise, and decisionprinciples to effectively deliver support on topics with a wide range of complexity. Participate in global / regional squads for deployment of key P&C initiatives or newsystem launches Ensure alignment and execution of established policies, procedures and global P&C initiatives. Ensure compliance of all P&C practices within legislative requirements and established standards and guidelines by building a broad knowledge base on regional approaches and connecting with global P&C colleagues. Leadership Be a trusted partner to leaders and partners in the chapters. Be a trusted partner and lead others through complex P&C topics by understanding the philosophies, approaches, global policies and systems-relevant configurations of topics such as (but not limited to) Recruiting, Talent Sourcing, Rewards, Compensation & Benefits, Mobility Ensure full ownership and leadership of incoming requests, prioritization and solution implementation to provide P&C consultation to leaders with a connected and caring approach. Partner with other Chapters, specifically PSS, IWS, PR&R and Business Partnering to create value for the organization. Strategic P&C Insights & Innovation Oversees gathering and analysis of data and P&C or business metrics to makecritical decisions shares insights with leaders and chapter Partners, recommendsinnovative solutions based on the P&C decision principles that support the culture,strategic direction and resources. Utilize data sources to review key metrics such as turnover, talent review-relatedinformation, on- and offboarding needs to sense and address organizational needsproactively. Who you are In this position, you will be leading a team of specialists focusing on an area of practice(s). You will be working with stakeholders from various functions and across levels within the organization. Strong leadership competencies and demonstrated success in change management are critical. You bring the following skills and competencies: - Passionate and knowledgeable P&C professional with ability to work in a fast paced global and virtual environment. Demonstrated ability to navigate the P&C system, leverage different Chapters for business impact and participate in work product teams to deliver on business and P&C strategies. - Demonstrated customer-centricity through day-to-day interactions, anticipating needs and showing cultural awareness and business understanding. Demonstrated end-to-end ownership, engaging with leadersto ensure a successful outcome. - Strong communication, coaching and influencing skills. Demonstrated ability and experience in effectively diagnosing short-term P&C needs, and offering fit for purpose solutions to address them. - Demonstrated negotiation skills and the ability to cope with time pressure in demanding situations. Demonstrated ability to influence with courageous authenticity and build trust with individuals at all levels within the organization. - Demonstrated excellent situational assessment and objective evaluation skills, with an ability to comprehend and translate complex topics into manageable pieces. - Demonstrated ability to leverage data, technology and insights to find root causes, troubleshoot and inform innovative and compliant solutions You are a role model for our Core Capabilities including: Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one\'s response) Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome) Demonstrating problem-solving (incl. active listening, critical thinking, process improvements) Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback) Further requirements University degree or equivalent, HR preferred 5+ years of related experiences in Recruiting, Sourcing, Mobility (International and US Domestic), Compensation, in multinational companies o Strong understanding of compensation/benefits practices and solutions or (Digital) Talent Management, Recruitment, Sourcing 3+ years people leadership experience strongly preferred Proven experience handling projects involving different stakeholders and regions Experience leading a geographically dispersed team preferred Experiences with HR processes, functional expertise, and HR generalist know-how Fluent in English required, additional languages a plus, based on region (i.e.Chinese) Strong customer orientation with proven experiences, service delivery management, HR process design or employee administration Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\'ve become one of the world\'s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia. Roche is an Equal Opportunity Employer.

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