Job Description

Job Role & Responsibilities

Lead the delivery of best in class cloud solutions through three talented teams that include cloud infrastructure, managed services, and technical helpdesk. Make strategic platform and technology recommendations to the leadership team including new technologies, cost-savings strategies, improved process and unique value features. Lead an operationally mature organization with management, lean management, and similar operational methodologies.
Main Responsibilities

Leverage ITIL frameworks to maximize service consistency and quality. Lead the infrastructure and operations organization to be ITIL certified. Serve as the SME with appropriate client facing sales opportunities; ability to successfully navigate and resolve client operations issues. Manage the day to day service delivery and escalations through a holistic, end to end incident management process. Resolution through data analytics and root cause analysis for continued improvement. Technical knowledge on managing Public Cloud infrastructure (AWS, Azure and Google) Develop reporting capabilities to be able to support Cloud and Hosted services for Solutions that are delivered to Customers Interpret & communicate information security policies & controls to supporting business functions Maintain IT Risk Management & Compliance group data repositories Scope includes administrative, operational, and technical activities Provide remediation recommendations to identified risks Create written and verbal reports resulting from customer cybersecurity assessments Service delivery, security of our systems and mitigate identified shortcomings Participate in proposal creation and negotiation support for new or renewing contracts Ability to interface with multiple levels of customer management from technical to executive levels
Qualification

Degree in Information Technology, Engineering At least 10 Managed Services Operations and/or Service Delivery environment ITIL v3 Certified and other Technical Certifications
Skills and Experience Required

Must have knowledge and applied some of Industry Standards (ISO27001/2, NIST, COBIT) Must have knowledge of industry compliance and regulations like PCI etc. Experience building and supporting large-scale, business critical systems. Cloud computing experience operating large cloud based environments for production applications preferred, Amazon Web Services, Microsoft Azure or other large-scale cloud deployment. Knowledge of Data Center networks, routing, switching, firewalls and site to site connectivity. ITIL based experience with Incident, Problem, Change and configuration management
Please send me your updated resume with the details below.

Full Name as per I.C./PASSPORT

Position Title

Summary of Experience:

Total experience

Total Relevant Experience

Current Salary: Breakdown into :

Basic Salary :

Allowance :

Expected Salary Per Month

Notice period (Actual NP /Negotiable NP)

Current location

Reason to Change (Job and Location)

Holding Any Other Offers (If yes, Mention offer details)

Waiting for any final round interview

Nationality:

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I.C. Number/ Passport Number

Employment pass validation :

Thanks & Best Regards,

Job Types: Full-time, Permanent

Pay: RM11,000.00 - RM12,000.00 per month

Benefits:

Dental insurance Opportunities for promotion Professional development
Ability to commute/relocate:

Damansara: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

MANAGED SERVICED: 10 years (Required)
Work Location: In person