Job Description

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Summary:
Personal bankers are in charge of managing customer accounts by offering them various financial services such as loans, credit cards, insurance and investment products. They must build strong relationships with customers to understand their needs and provide suitable solutions while ensuring they meet the required sales targets.
Responsibilities:

• Respond promptly to walk-in enquiries, outbound calls or emails and provide accurate information to customers on all UOB products and services.
• Provide financial advice to customers based on their financial objectives and risk appetite, and recommend appropriate UOB products and services.
• Ensure customers have a positive experience throughout the application process. This includes providing updates on the status of applications and performing timely follow-up actions where necessary.
• Manage customers' accounts by updating account records and performing account maintenance.
• Identify opportunities to improve customers' financial situation through cross-selling and up-selling.
• Keep abreast of market trends and industry developments to better serve customers and identify new business opportunities.
• Participate in ad hoc projects and initiatives to enhance customer service standards and branch operations

Qualifications:

• Degree holder in any field from a reputable university or college.
• At least 1 year of working experience in a customer facing role within the banking industry.
• Excellent command of English language. Fluency in Mandarin will be advantageous.
• Strong leadership skills and ability to work independently and as part of a team.
• Experience with CRM systems and digital banking platforms.
• Sound knowledge of banking products and services including lending, deposits, investments and insurance.
• Familiarity with banking regulations and compliance requirements.
• Ability to handle multiple tasks simultaneously and prioritise effectively.
• Excellent communication and interpersonal skills.

Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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