Job Description

The Pharmacy Database Administrator is responsible for maintaining, optimizing, and safeguarding Cigna's digital infrastructure and pharmacy database to ensure relevant data is accurate, secure, and readily accessible to support timely claims handling and efficient customer service.
YOUR JOB

• Ensure all medication data (names, strengths, dosages, interactions) in relevant database(s) is(are) accurate, up-to-date, and standardized.
• Monitor and validate newly created records by team members and resolve discrepancies in database records.
• Support digital transformation initiatives related to (pharmacy) claims operations and Cigna's data systems.
• You support the Claims SMEs, Quality Review and Audit agents, and/or IOH Member Claims Management team in improving the overall Quality results of the team.
• Where needed, you help reveal patterns of operational errors through data-mining exercises.
• Based on your initial analysis, you can summarize your findings in a summary report, to be directed to the Head of the IOH Member Claims team.
• You follow-up with stakeholders to ensure deadlines are met and any delays are communicated proactively.
• You manage your workload proactively, communicating with your manager any risks or challenges to targeted completion dates.
• You take initiative and show confidence in your correspondence with internal and external parties, where applicable.

YOUR PROFILE
Qualifications

• Relevant degree in Pharmacy, or related field
• Minimum 2 years' experience in database administration, preferably in a healthcare or pharmacy setting
• Experience with pharmacy management systems and healthcare databases is highly desirable
• Knowledge of data integration tools and reporting software (e.g. Power BI) would be an added advantage
• Strong attention to detail
• Demonstrated strong organization skills
• Ability to quickly learn new and complex tasks and concepts
• Data analysis and reporting skills preferred
• Inquisitive nature capable of thinking critically and challenging assumptions
• Demonstrated follow-through on complex problems and tasks
• Comfortable working independently and with a team
• Strong written and verbal communication skills
• Patience and creativity amongst your strong points

Competencies

• Learning and applying quickly
• Organizing
• Priority Setting
• Problem Solving
• Interpersonal Savvy

About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Skills Required