Job Description

Join Intellects team as a Physical Fitness Coach, where youll lead and deliver personalised fitness coaching to clients, helping them achieve their health and wellness goals through engaging, impactful sessions. In this full-time role, you will own the fitness pillar within Intellect, overseeing both the quality of coaching and continuous improvements to user experience. As the primary steward of all existing and new standard operating procedures (SOPs) for fitness services, youll ensure consistently high standards of care and effective client outcomes.As the main point of contact for both internal and external stakeholders in the fitness pillar, you will work closely with Operations, Product, and other teams to refine and elevate our users fitness journeys. Through periodic reviews and active feedback integration, youll play a key role in shaping both the experience and quality of fitness coaching.Responsibilities

• Leadership in the Fitness Pillar: Own all aspects of the fitness pillar, from SOP development to quality standards, ensuring that services consistently meet client needs and company objectives.
• Fitness Coaching (50% of work hours): Deliver impactful, one-on-one coaching sessions through video, messaging, and interactive workshops that guide clients toward sustainable health and wellness.
• Content Development & Delivery: Design and conduct workshops, seminars, and webinars tailored for both individual and corporate clients to foster fitness literacy and engagement.
• Quality Assurance and governance : Creation of SOPs and ensure compliance by building governance framework and audit schedules to continually enhance service quality. Periodically review the user journey to implement improvements.
• Stakeholder Liaison: Serve as the primary contact for internal teams like Operations and Product, as well as for corporate clients and other external stakeholders, fostering strong partnerships that support holistic client care.
• Collaboration & Improvement: Partner with cross-functional teams to advance user journey improvements and elevate the quality of fitness services, ensuring a seamless, positive client experience.
• Engagement of Network Providers: Proactively engage with network providers to be the point of contact and support for them. To encourage collaboration of ideas and best practices.

RequirementsRequirements

• Experience: 3-5 years as a Physical Fitness Trainer or in a related role, with at least 2 years in a corporate or administrative environment.
• Education & Certifications: Bachelors degree in Exercise Science, Kinesiology, or a related field. Certified Personal Trainer (CPT) or equivalent certification.
• Skills:

• Strong communication skills, both written and verbal, with the ability to create and conduct training modules.
• Ability to maintain a client-centered coaching approach.
• Competency in fitness tracking software, video conferencing tools, and relevant technology.
• Experience in building processes and frameworks in a corporate environment
• Detail-Oriented Leader: High attention to detail and accountability in developing SOPs, conducting audits, and refining workflows.
• Self-Motivated Team Player: Ability to work independently in a remote setting while effectively collaborating with internal teams to drive fitness pillar success.

Benefits

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

If youre a dedicated fitness professional passionate about leading initiatives, enhancing client experiences, and building a core service pillar, wed love to have you join us at Intellect to make a meaningful impact.

The Intellect Company