Job Description

Req ID: 129998
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Johor
City: Johor Bahru
Detailed Description
Job Responsibilities
Production Scheduling & Planning: Develop and manage detailed production schedules based on actual and forecasted customer demand, product demand profiles, and expert knowledge of customer needs.
Data Analysis: Analyze key inputs (e.g., capacity, cycle times, request urgency, material availability) to inform and determine the most effective schedule.
Impact Assessment & Shipment: Analyze the internal impact (including line scheduling, procurement, logistics, and shipping) of customer scheduling requests and provide the resulting shipment plan to the customer.
Schedule Maintenance: Proactively revise plans based on the analysis of actual performance versus targets, fluctuations in customer demand, priority changes, or unexpected material situations.
Coordination & Expediting: Coordinate shop order releases and material kitting requirements. Identify any parts shortages and work with relevant teams to expedite materials and kitting to maintain the schedule.
Performance Tracking: Maintain oversight of production output, packing schedules, and revenue commitment plans.
Logistics & Commitments: Arrange and track shipments according to the commit date provided to the customer. Identify potential logistical issues and proactively develop and implement solutions.
Cross-Functional Collaboration: Coordinate and follow up with various departments (Production, Supply Chain Management, Engineering, Quality, Shipping, etc.) to resolve operational issues and ensure both the production schedule and shipment commitments are met.
Process Improvement: Drive production processes to meet key targets for quality, output, and efficiency.
Customer Communication: Serve as the primary communication window for the customer on all related issues, from material readiness and production planning to shipment commitments.
Customer Handling & Escalation: Act as the first point of contact for customer interactions and effectively manage customer handling, including addressing and resolving escalation matters.
Knowledge/Skills/Competencies
Must-Have Experience

• Order Management is a MUST: Proven experience in managing and overseeing the entire lifecycle of customer orders.
• Customer Handling is a MUST: Demonstrated ability to manage communication, resolve issues, and handle escalations directly with customers.

Job Requirements

• Education: Minimum Degree in any related field.
• Experience: At least 5 to 8 years of experience in a related field, preferably within an EMS (Electronic Manufacturing Services) environment.
• Systems: Knowledge of and experience with SAP or MRP systems is preferred.
• Skills: Strong planning and communication skills. Proficient in Microsoft Excel and Word.
• Work Environment: Must be able to work independently in a fast-paced, dynamic, and high-mix, low-volume production environment.
• Language: Required proficiency in Bahasa Malaysia and English.

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.

Educational requirements may vary by geography.
Notes
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Skills Required