Job Description

JOB SUMMARY

The purpose of this position is to support process improvement needs of global PMO projects by providing solutions, training users and working on special projects.

USE: Global PMO (Program Management Office) ONLY

ESSENTIAL DUTIES AND RESPONSIBILITIES

Proactively leads and directs activities to identify information challenges and defines solutions for management approval. Works with functional leaders and SMEs (subject matter experts) to develop and facilitate \'as is"" and ""to be"" process maps.

Works with business stakeholders to identify process improvement opportunities using class process improvement methodologies (e.g. KAIZAN).

Maps current processes as described; overlaps similar identified processes to create a single process. Translates process improvement opportunities into actionable steps.

Operates primarily in close partnership with client departments to develop a deep understanding of business processes and to meet their objectives in developing cost, quality, and service improvements.

Works with sponsors and key stakeholders to identify process improvement opportunities and support documentation of processes.

Communicates with departmental management, business users, and peers to define objectives, scope, and the content of projects. Works effectively with global PMO project managers to support their efforts in managing projects for success.

Coordinates to perform all phases of project activities including requirements gathering, project definition, solution outline, testing, documentation, implementation, training, follow-up and on-going maintenance.

Documents current state and future state work flows; updates project work plans with input from project team; maintains the project data repository.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelor\'s degree (BA/BS) from a four-year college or university with an emphasis in either Finance, Business Administration, Economics, Information Technology or related field. Minimum five years of related experience and/or training.

Previous work experience as a process analyst or process improvement consultant preferred.

Previous work experience working with KAIZAN or similar process improvement methodologies preferred.

Ability to drive process simplification across multiple groups that deliver the same function but through different processes.

CERTIFICATES and/or LICENSES

KAIZAN, Six Sigma, or similar process improvement methodology certification preferred.

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

FINANCIAL KNOWLEDGE

Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.

REASONING ABILITY

Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.

OTHER SKILLS and ABILITIES

Advance experience in MS Office Products (Excel, Access, Power Point, Word, etc.). Ability to use query and report generation tools. Self-service/web based application experience desired. Expert level skills using tools such as VISIO, Mind Maps, etc.

Working knowledge on design, development and delivery of business process mapping and ability to transform complex concepts into simple communications.

Ability to work well under pressure with a proactive approach including managing multiple deadlines and changing project scope/direction.

SCOPE OF RESPONSIBILITY

Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry\'s most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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