Job Description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.\xe2\x80\x8b

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.



Job Summary:

Teledyne Controls is seeking a Field Support Engineer in Asia Pacific to be the focal in providing troubleshooting support by addressing and resolving issues with hardware and software company products.

Primary Duties & Responsibilities:

• Assist in technical support relationship to drive customer satisfaction by proactively resolving software technical issues for customers both onsite, online and via telephone.

• Provide analysis data through Tableau, Excel, Power Pivot, and other reporting tools.

• Resolve challenging, potentially high impact customer situations with a high level of tact and understanding.

• Work in a fast-paced, high-pressure environment under minimum supervision to support deployment, integration and maintenance of Controls\xe2\x80\x99 software products within clients\xe2\x80\x99 networking environments.

• Will provide case resolution, software/network troubleshooting and proactive support services.

• Own a diverse and complex scope of support issues directly related to the use, support, and implementation of Controls\xe2\x80\x99 products and solutions, with effective customer skills required on-site, over the phone, and online to ensure the highest level of customer satisfaction by understanding and identifying the customers\xe2\x80\x99 complex environment.

• Effectively interact with the engineering teams to provide solutions to complex technical issues.

• Share best practices with fellow team members to enhance the quality and efficiency of the support process.

• Travel to Customer sites, industry conferences as necessary.

• Must be able to travel domestically and internationally

• Work with customers to gather feedback on product improvement/evolution that can lead to new business opportunities

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ethical Conduct.

• Collaboration.

• Technical Capacity.

• Decision Making.

• Flexibility \xe2\x80\x90 Ability to interface with customers and other engineering groups.

• Clear documentation and presentation skills.

• Ability to work in a stressful and fast-paced environment.
• Team Player - Works as a competent member of the team, willingly providing back-up support for co-workers when appropriate and actively supporting group goals

• Effective time management - Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective; sets priorities, goals, and timetables to achieve maximum productivity.

• Logical interpretation of data and data sources for applications to support our business objectives.

• Analytical Skills \xe2\x80\x93 Skill and ability to: collect, organize, synthesize, analyze data, summarize findings; develop conclusions and recommendations from appropriate data sources.

• Collaboration \xe2\x80\x93 Works effectively and cooperatively with others; establishes and maintains good working relationships.

• Communication \xe2\x80\x93 Ability to present information effectively in a manner suited to the characteristics and needs of the audience. Ability to convey information clearly and concisely either verbally or in writing to ensure that the intended audience understands the information and the message. Ability to listen and respond appropriately to others.

• Customer Focus \xe2\x80\x93 Makes customers and their needs a primary focus on one\xe2\x80\x99s actions; develops and sustains productive customer relationships.

• Diversity \xe2\x80\x93 Demonstrates knowledge of EEO policy and promotes a harassment\xe2\x80\x90free environment.

• Dependable \xe2\x80\x90 Handles projects independently on a regular basis. Ability to work without close supervision and produce quality work.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Qualifications:

• Requires a Bachelor\'s Degree (BA, BS) in Computer Science, Computer Engineering, Aeronautical or other related Engineering discipline; Advanced Degree is a plus.

• At least a minimum of three (3) to five (5) years of experience with custom software applications and/or hardware engineering development experience for commercial aircraft in Management, Engineering, or Support role.

• At least a minimum of three (3) years of experience in software, electronics, mechanics, and/or circuit design in an Avionics or Aerospace Defence environment.

• Experience of Flight Data Monitoring operation and software preferred.

Computer Skills

• Thorough knowledge of Microsoft Office application tools. Outlook, Word, PowerPoint, Advanced knowledge of Microsoft Excel (Pivot tables);

• Experience working with SQL Server 2014/SQL Server 2017/SQL Server 2019 databases software highly preferred

• Solid understanding of Tableau strongly preferred

• Knowledgeable experience in C++, web applications, HTML JQuery, CSS is a plus

• Knowledgeable experience in Windows operating systems: Windows 7/Windows 10 and Server: Windows 2008 R2/Windows 2012 R2/Windows 2016 R2/Windows 2019 preferred.

Other Skills and Abilities

• Experience/knowledge with the repair of avionic equipment would be beneficial.

• Experience knowledge of avionic equipment including Teledyne hardware & software products preferred.

• Experience /knowledge of Flight Data Monitoring operation and software preferred.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and day are Monday through Friday from 8:30 a.m. to 5:30 p.m.

This position may at times require long hours and weekend or holiday; long hours is reflected on workload and deadlines.

Travel

This position requires 25% domestic and international travel.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally standing and walking, frequently sitting, reaching with hands and arms, using hands to finger, handle, or feel; talking and/or hearing; occasionally lifting up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the noise level in the work environment is usually moderately noisy to loud. Employee might be exposed if it is necessary to work on the aircraft to resolve the problem or procedure.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities or activities may change at any time with or without notice.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. \xe2\x80\x8b

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