Job Description

Description:Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.Hyatt Place Kuala Lumpur, Bukit Jalil - marks the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel features 250 guestrooms, a three-meal restaurant, large Ballroom, 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool.We are currently looking for a Pool Attendant / Lifeguard to join us as we continue to embark this exciting journey with the hotel. This position reports to the hotel Front Office Manager. Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia.Customer Service\xc2\xa7 Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.\xc2\xa7 Ensures all associates provide a courteous and professional service at all times.\xc2\xa7 Handles guest enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.\xc2\xa7 Maintains positive guest and colleague interactions with good working relationships.Operational\xc2\xa7 To assist in the smooth and efficient operation of the pool area as per the standards laid down.\xc2\xa7 To assist in Front Office duty when required. ie. Concierge\xc2\xa7 To maintain vigilance and observe pool activities responding to situations as they occur.\xc2\xa7 Must be knowledgable with first aid & life saving techniques.\xc2\xa7 To provide a courteous, professional, efficient and flexible service at all times, following Hotel Standards of Performance.\xc2\xa7 To perform all duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.\xc2\xa7 To be entirely flexible and adept to rotate within the different department of the hotel as assigned.\xc2\xa7 To be fully conversant with all services and facilities offered by the hotel.\xc2\xa7 To perform opening and closing procedures established for the Place of Work as assigned.\xc2\xa7 To ensure that the Place of Work and surrounding area is kept clean and organized at all times.\xc2\xa7 Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.\xc2\xa7 Realize that his/her primary role is to be of service to the guest and that their needs & safety come first.\xc2\xa7 Must impart correct information & advise the guest on the various services/activities in the hotel.\xc2\xa7 Must keep all areas clean at all time.\xc2\xa7 Must be attentive and alert for any signs from the guest.Other Duties\xc2\xa7 Understands and strictly adheres to Rules and Regulations established in the Associate Guide and the Hotel\xe2\x80\x99s policies concerning fire, hygiene and health and safety.\xc2\xa7 Ensures high standards of personal presentation and grooming and strictly adhere to the Hyatt standards as mentioned in the Associate Guide.\xc2\xa7 Attends learning sessions and meetings as and when required.\xc2\xa7 Carries out any other reasonable duties and responsibilities as assigned.\xc2\xa7 Participate in cross learning sessions wherever needed so as to be able to assist in other areas of the department.

Hyatt