Job Description

Premier Technical Support SpecialistGeneral InformationReq #WD00060653Career area:ServicesCountry/Region:MalaysiaState:SelangorCity:Selangor Darul EhsanDate:Thursday, February 22, 2024Working time:Full-timeAdditional Locations:

• Malaysia - Selangor - Selangor Darul Ehsan

Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world\'s largest PC company by further expanding into growth areas that fuel the advancement of \'New IT\' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.This transformation together with Lenovo\'s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub.Description and Requirements

• Assist customers and field engineers in diagnosing faults remotely by employing effective troubleshooting and isolation methodologies.
• Identify the cause of hardware/software faults and provide a solution.
• Resolve issues via phone, email or onsite repair as appropriate.
• Employ exceptional E2E case management and work with Technical Account Managers to monitor and track issues through to resolution.
• Keep customers updated at every step from start to finish.
• Manage personal workload, adhere to and meet multiple KPI\'s.
• Complete ongoing technical training and compliance.

• Working knowledge of Windows OS and MS Products.
• Experience diagnosing a broad range of hardware/software faults.
• Experience supporting Desktops, Laptops and Tablets.
• High attention to detail and exceptional quality control.
• Able to problem solve and think laterally.
• Effective verbal/written communication and customer skills.
• Exceptional E2E case ownership and ability to develop solid action plans.
• Proven ability to learn and support new and complex technologies.
• Ability to prioritize in a fast-paced, dynamic work environment.

Additional Locations:

• Malaysia - Selangor - Selangor Darul Ehsan

• Malaysia

• Malaysia - Selangor

• Malaysia - Selangor - Selangor Darul Ehsan

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