Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers grow faster than others.

If you\xe2\x80\x99re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Representing the largest global Islamic financial services team of any international bank, HSBC Amanah provides a full suite of innovative Islamic products and services to retail and corporate customers around the world. Complementing HSBC\xe2\x80\x99s comprehensive range of global banking and financing solutions, HSBC Amanah leverages the Group\xe2\x80\x99s international experience and expertise in Islamic finance to best serve the growing demand for this viable alternative to conventional financing in Malaysia.

We are currently seeking an ambitious individual to join our HSBC Amanah team in the role of Primary Banker 1, working together with colleagues to define, manage and achieve divisional business targets.

Reporting directly to the branch manager, the job holder mainly responsible to pro-actively manage, grow, retain and deepen Amanah Premier portfolios through account-planning activity (portfolio management) in accordance with the Global Premier proposition standards as well as referring mortgage business to Financial Guides while adhering to Shariah compliance and the Amanah brand value.

Principal Responsibilities:

• Act as a Branch Ambassador to deliver exceptional customer experience through identifying and fulfilling customer needs at first point of contact.
• Promote digital channel and Life Sign Technology to New to Bank (NTB) or Existing to Bank (ETB) customers.
• Generate revenue growth by meeting customer needs for cards, personal loan, balance build and other retail products.
• Drive referrals for both Advance and Premier customer segments.
• Utilise customer base to look for opportunities and drive sales.
• Update customer\xe2\x80\x99s information accurately in the Bank\xe2\x80\x99s system.
• Ensure Compliance, Audit, SOX and other regulatory requirements are met

Requirements

Requirement:

• Minimum SPM qualification with 5 credits.
• Candidate with at least one (1) year working experience in retail, banking or financial industry would be preferred.
• Fluent in spoken English and Bahasa Malaysia; Mandarin / Cantonese is an added advantage.
• Strong customer handling and problem solving skills.
• Ability to navigate and use tablet and other digital tools.
• Fresh graduates are encouraged to apply.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritised.

You\xe2\x80\x99ll achieve more when you join HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Amanah Malaysia Berhad

HSBC