Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions

Representing the largest global Islamic financial services team of any international bank, HSBC Amanah provides a full suite of innovative Islamic products and services to retail and corporate customers around the world. Complementing HSBC\xe2\x80\x99s comprehensive range of global banking and financing solutions, HSBC Amanah leverages the Group\xe2\x80\x99s international experience and expertise in Islamic finance to best serve the growing demand for this viable alternative to conventional financing in Malaysia.

We are currently seeking an ambitious individual to join our HSBC Amanah team in the role of Primary Banker, working together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities:

• Act as a Brand Ambassador for HSBC MYH, delivering an exceptional customer experience through identifying and fulfilling all customer needs at first point of contact (Meeter and Greeter role)
• Demonstrate sound understanding of the bank\xe2\x80\x99s products and services to provide \xe2\x80\x9cpoint of meet\xe2\x80\x9d solutions using tablets and technology to resolve more digital and technology related solutions to customer\xe2\x80\x99s needs
• Promote and deliver our digital channel and Life Sign Technology to NTB or ETB customers. Sharing digital know-how to customers to create awareness and increase the adoption rate and usage that is convenient to customers therefore they can bank with us from anywere at anytime
• Effectively question and listen to your customers to enable you to fully understand both new & existing customer\xe2\x80\x99s financial circumstances and needs
• Operate within a customer facing capacity in branch, generating revenue growth by meeting and exceeding customer needs; maximising opportunities across all retail customer segments by selling retail products and insurance
• Proactively drive wealth referrals especially investment needs to Premier colleagues
• Collaborates effectively with colleagues (PB1), stakeholders and specialists given customers the benefit of best banking solutions and specialist advice by proactively providing customers the preferred solution in the market
• Be a role model to peers and demonstrate customer engagement DNA by taking ownership to serve customers
• Ensure attends all training programmed designed for UB to continuously harness skills and knowledge and be competent when talking to customers and stake holders
• Be proactive in building & developing a customer base and pipelines through the use of Customer Contact Lists, referrals and walk-ins
• Proactively update accurate customer information in the bank system for KYC / AML and other banks use later.
• Objectives achieved in accordance with all Compliance, Audit, SOX and other regulatory requirements met at all times to ensure no reputation, monetary and operational losses.
• Embrace and practice the banks value; Open, Connected, Dependable & Act with
• Courageous Integrity at all times.
• Comply with all training requirement as per the banks direction.

Requirements

Requirements:

• Attain appropriate professional qualification;
• Obtain license in Insurance but not a pre-condition;
• Product knowledge (retail);
• System knowledge (retail);
• Digital knowledge;
• Customer Handling;
• Creative and Problem Solving;
• The jobholder forms an integral part of the branch and wider HSBC management team;
• The jobholder is expected to identify opportunities in day to day activities that contribute to the success of business.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You\xe2\x80\x99ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Amanah Malaysia Berhad

HSBC