Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers open more doors than others.

If you\xe2\x80\x99re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world\xe2\x80\x99s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC\xe2\x80\x99s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers\xe2\x80\x99 needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Primary Banker working together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities:

• Achieve your personal Wealth and Personal Banking performance metrics.
• Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face or at the telephone.
• Effective use of tools and information to drive customer service delivery and WPB performance.
• In conjunction with your wider team build a high personal and corporate profile in the community in which you are based.
• Establish and agree customer contact strategies in line with Group operating models.
• Fully utilize and input to Customer Relationship Management data, ensuring all customer information is complete and kept up to date. Ensure Direct channels are fully utilized by the customer
• Take ownership for the reason for the customer visit to HSBC and deliver an effective solution.
• Work with the wider team to deliver the branch performance, measures and plan to support the multi-channel customer journey
• Deliver to publish Service Level Agreements and customer standards.
• To work as part of an integrated branch management team to ensure, standards and are met and operating models delivered.
• Proactively support others through direct and indirect actions beyond activities particular to this role.
• Actively promote the use of direct channels to the customer.
• Ensuring that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines.

Requirements

Requirements:

• A minimum of bachelor\xe2\x80\x99s degree in any related field.
• At least 1 year of experience in banking or financial products, not necessary to be in cards.
• Proven ability in building strong customer relationships in a multi-channel environment.
• Ability to analyze financial priorities and influence customers to take appropriate action to meet their needs.
• A full understanding of HSBC\xe2\x80\x99s Credit Policy and Lending Guidelines.
• A broad knowledge of financial planning and defining customer needs.
• A full understanding of the needs of the mid-market customer segment in general.
• A full understanding of the referral processes.
• A full understanding of the Advance Proposition.
• Excellent relationship skills.
• Customer driven with a strong focus on quality of service.
• Proven ability in making lending decisions in accordance with bank policy and guidelines.
• A clear understanding of how value is created within the Premium segment, both for customers and the bank.
• Only Malaysians are encouraged to apply.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad

HSBC