Job Description

Job Summary
The Priority Mortgage Relationship Manager is to join our Personal Banking Mortgages Team in Petaling Jaya Office, the job holder is responsible for driving mortgage sales growth by acquiring new customers and deepening relationships with existing clients, also to involves actively prospecting for potential customers, providing comprehensive financial advice, and ensuring a seamless customer experience throughout the mortgage application process
Key Responsibilities

• Achieve and exceed monthly mortgage sales targets, onboard affluent clients, and cross sell home insurance loan which is MRTA (Mortgage Reducing Term Assurance) and MRTT (Mortgage Reducing Term Takaful)
• Identify and develop new business opportunities through alliance tie-ups such as real estate agents, mortgage brokers, developers & lawyers.
• Conduct financial needs analysis to understand customer requirements and recommend suitable mortgage products.
• Build and maintain strong relationships with customers, real estate agents, and developers.
• Stay up-to-date with market trends and regulatory changes in the mortgage industry.
• Adhere to bank policies and procedures related to mortgage sales and lending.

Role Requirements

• Possess minimum Diploma
• Minimum of two years of experience in sales, preferably in the banking or financial industry.
• Strong sales and negotiation skills.
• Knowledge of mortgage products and the property market is an added advantage.
• Excellent communication and interpersonal skills.
• Ability to build strong customer relationships.
• Possess a valid driving license as the role requires travelling.

Key Responsibilities
Business

• Source for prospective clients (Personal, Priority and Business Banking) for mortgage loans through alliance tie-ups such as real estate agents, mortgage brokers, developers & lawyers.
• Understand client needs for mortgage financing, structure proposed solution and close the sale further to credit approval.
• Understand and uncover client's other financial needs and refer relevant retail and wealth products
• Working alongside EB and segment team to include Mortgage offers as part of corporates offers as part of cross-sales activities

Processes

• Ensure adherence to concerned policies including on call reports, appointments with customers and pipeline management to ensure timely completion of end to end mortgage process.
• Conduct regular scheduled visits and develop constant engagement with all dealers, developers and mortgage brokers aligned to country engagement model and strategy.

Risk Management

• Ensure a full understanding of the risk and control environment in area of responsibility

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Country Client Acquisition, Country Relationship Business Banking and Employee Banking teams

Other Responsibilities

• Ensure that prospects and existing customers are clearly communicated about the bank charges/terms and conditions.
• Ensure "Customer Due Diligence" requirements as prescribed by the bank are duly adhered to. All the legal and compliance guidelines provided by the bank are adhered to.
• Data confidentiality and secrecy norms of the bank are fully adhered to.
• Ensure that all applications (Account opening forms or loan application form) are being cross-checked prior to submission.
• Ensure that the sales process prescribed by the bank is fully adhered to.
• Ensure full awareness of all policies related to Mis-selling etc. & comply the same.
• Maintain complete and detailed knowledge of all the assigned products.
• Maintain accurate and up to date activity records.

Skills and Experience

• Minimum of one years of experience in sales, preferably in the banking or financial industry.
• Strong sales and negotiation skills.
• Knowledge of mortgage products and the property market is an added advantage.
• Excellent communication and interpersonal skills.
• Ability to build strong customer relationships.
• Possess a valid driving license as the role requires travelling

Education: Possess minimum SPM (passed)
Role Specific Technical Competencies

• Relationship Management
• Sales
• Customer Support Policies, Standards and Procedures
• Addressing Customer Needs
• Customer Acquisition

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

41819

Skills Required