Job Description

The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people\'s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

Problem Manager:

Responsibilities:

• Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
• Responsible for communicating with the Problem SME/ SMC Lead
• Facilitate RCA and Problem Resolution with Delivery Teams prioritizing on formal RCA.
• Attend formal RCA call scheduled for all priorities (P1, P2, P3, P4, Ad-hoc P5 S@R)
• Follow up on open RCA action items with Atos delivery teams including Tower heads, Team leads and Tower Service Manager. (Corrective Actions driving)
• Prepare & validate PIR (Post incident review) report for internal review before publishing to Client.
• Ensure Problem Register is updated with all ongoing RCA/ Problem records & action item.
• Assist Problem Lead & other stakeholders with daily, weekly & monthly reporting.
• Ensure timely closure for all ageing problem ticket.
• Liaise with the Account Service Team to ensure that appropriate information is communicated

to the Customer.

Recommended skills

• Complete knowledge and understanding of the ITIL Process within a commercial environment; ITIL Certification would be an advantage
• Account general technical knowledge of infrastructure awareness to help support innovation
• This position requires a mix of technical, business and ITIL Problem Management Process to support the optimisation of processes and procedures to support growth
• Awareness of delivering IT Services from a Global Delivery Centre
• Good Communication Skills
• Minimum 3 years relevant working experience
• Detailed-oriented. Strive to drive meticulous clarity and accuracy in all reporting practices

Here at Atos, diversity and inclusion are embedded in our DNA. about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. more on our CSR commitment.

Choose your future. Choose Atos.

Atos