Job Description

We're Hiring: Process Analyst (Junior) | 12-Month Contract | On-Site, Malaysia

Hope you're doing amazing.
We're looking for a

Junior Process Analyst

with

2+ years of experience

in business process management, IT service operations, and process optimization. The ideal candidate should be familiar with

ISO and ITIL frameworks

, and passionate about improving operational efficiency through structured analysis and documentation.

Primary Skills (Must Have):

Process Mapping, Analysis & Documentation
? Familiarity with

ISO 9001 / ISO 27001

and

ITIL

frameworks
?Strong understanding of

process governance, service management

, and

continuous improvement

? Proficiency in

Microsoft Excel / Power BI / Visio

for reporting and visualization

Secondary Skills (Good to Have):

Knowledge of BPMN tools (e.g., Bizagi, Lucidchart)
Exposure to audit preparation, risk, and compliance reviews
Understanding of basic automation or data reporting workflows

Location:

Malaysia (On-Site)

Duration:

12 Months (Contract)

Eligibility:

Malaysian Nationals Only

Role Summary

As a

Process Analyst (Junior)

, you will assist in documenting, analyzing, and improving business and IT processes. You'll collaborate with cross-functional teams to ensure alignment with organizational standards, compliance requirements, and service quality objectives.

Key Responsibilities

Process Documentation & Improvement (Must Have)

Capture and document business processes using standard templates and notations (e.g., BPMN). Identify process gaps, inefficiencies, and opportunities for optimization. Maintain process libraries and ensure compliance with ISO/ITIL standards.

Service Governance (Must Have)

Support audits, risk assessments, and process compliance reviews. Assist in preparing process KPIs and performance dashboards. Collaborate with IT and operations teams to ensure adherence to process guidelines.

Continuous Improvement (Good to Have)

Support initiatives for process automation or workflow enhancement. Contribute to root-cause analysis and corrective action tracking. Provide process-related insights to management and stakeholders.
Job Types: Permanent, Contract

Pay: RM3,000.00 - RM6,000.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Application Question(s):

This position if for Malaysian Nationals , are you a local ? If not do not apply .
Experience:

Process Analyst: 3 years (Required) governance: 1 year (Required) ISO 9001: 1 year (Required) SOP and policy documentation standards: 2 years (Required)
Work Location: In person