Job Description

Process Management & Documentation. Assist in mapping, analyzing and improving existing business processes across all functions (Operations, HR, Finance, IT, etc). Support the development and maintenance of Standard Operating Procedures (SOPs), Work Instructions (WIs) and related documentation. Participate in process walkthroughs, workshops and validation sessions with stakeholders. Ensure process documentation complies with internal standards (ISO 9001, ISO/IEC 27000-1). Maintain process libraries and ensure all documents are version-controlled and audit-ready. Governance & Compliance. Support compliance checks and internal audits on process adherence. Assist in preparing reports on process performance, non-conformities and corrective actions. Track process gaps and follow up on improvement action items with process owners. Ensure that all documented processes meet corporate governance and quality standards. Continuous Improvement. Identify opportunities to optimize efficiency, reduce redundancy and improve service quality. Support initiatives for process automation or digitalization using BPM or ticketing tools (such as OS Ticket, GLPI). Assist in implementing Key Process Indicators (KPIs) and dashboards for monitoring performance. Stakeholder Collaboration. Work closely with departmental Process Owners and Subject Matter Experts (SMEs) to ensure process accuracy and relevance. Assist in preparing process-related presentations, reports and training materials. Coordinate with HR, IT, Quality and Operations teams for cross-functional process initiatives.
Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Free parking Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person