Job Description

Position Overview:

We're looking for an automation expert to identify and automate manual processes within

Customer Success

and other business functions. You will enhance operational efficiency, optimize CRM processes and systems, integrate disparate IT systems to ensure seamless data flow and drive technology-driven process improvements, focusing on IT Support roles

Key Responsibilities:

Automation & Process Optimization:

Implement automation to streamline tasks across

Customer Success and Customer Service

operations

CRM Optimization:

Enhance and integrate CRM systems (Zoho, Salesforce, HubSpot) for seamless data flow and productivity.

RPA Development:

Create

Robotic Process Automation (RPA) solutions

to improve workflows.

Collaboration:

Work with cross-functional teams to identify opportunities for process improvements.

Data Management & Reporting:

Build scripts in

Python, JavaScript, R, Ruby, Batch, PowerShell, Bash/Shell, and SQL

for data extraction and reporting.

Google Workspace Automation:

Use

Google Apps Script

to automate workflows in

Google Sheets, Drive, Gmail

, etc

Skills Requirement:

Diploma or Degree in Related to this field (at least Diploma) Strong skills in one or more scripting languages

Python, JavaScript, R, Ruby, Batch, PowerShell, Bash/Shell, and SQL

for scripting and automation. Experience with integration of enterprise systems such

CRM systems

(Zoho, Salesforce, HubSpot) using proprietary scripts or 3rd party integration tools such as Zapier or Make. Knowledge of

RPA, API integrations, and support automation

. Passionate about understanding processes, process reengineering and process optimisations and automations. Excellent problem-solving skills and attention to detail.

Company Benefits :

Flexi Allowance 13 Months salary Hybrid working arrangement Annual Leave - min 16 days (depends on grade) Medical / Dental / Optical Claims Parking Claim / Transport Claim Group insurance
Job Type: Full-time

Pay: RM4,000.00 - RM5,500.00 per month

Benefits:

Additional leave Dental insurance Free parking Health insurance Opportunities for promotion Professional development Vision insurance Work from home
Application Question(s):

What is your expected salary? Do you have experience in enterprise systems such CRM systems (Zoho, Salesforce, HubSpot)? Do you have knowledge of RPA, API integrations, and support automation?
Experience:

Process Automation: 1 year (Required)
Language:

Mandarin (Required)
Work Location: In person