Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands--and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Process Associate and Process Developer- Collections / Claims / Credit Management

General Responsibilities

• Manage a collections/claims/credit mgt portfolio maintaining strong customer relations
• Contact customers with Past dues by making collections calls, sending emails etc.
• Identify and resolve customer queries & disputes related to Invoices
• Review & follow-up on the highly past due Invoices/ Accounts with AR Manager
• Liaise with other department (Credit, Sales, Billing, Customer services) in order to resolve the invoices
• Document all details in ERP
• Maintain all relevant systems and tables with valid information.
• Experience in working in an office environment with tight deadlines and targets
• Support team priorities and initiatives and effectively manage workload
• Assist Assistant Manager to prepare and submit reports to the customer as applicable
• SOP (Standard Operating Procedures) creation and updating
• Deliver the required data for audit purposes
• Making the accounting process controls established through the internal policies (SOX (SARBANES OXLEY))
• Provide support to Assistant Manager for credit control activities as required
• Ensure Key Metric's are met, and service is delivered to end users as expected
• Daily usage of client's tools for the assigned activities

Language Support required

Genpact Delivery Center

Language

Thailand

English

Qualifications we seek in you!

Minimum qualifications

• Proficient knowledge of computers, the Internet and office automation.
• B. Com Graduate
• Relevant 1-2 years of domain experience

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.