Job Description

Role:

Process Executive - Japanese/ Mandarin Speaker

Location: KL, Malaysia (Remote)

Job Summary:

Imagine what you could do here. With Cognizant partnering with our client, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We manage 24/7 real time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries given by our client. This is a rotational shift-based work schedule.

Key Responsibilities:

Data entry:

Creating, updating, expiring transportation disruptions and road incidents using your primary and English language via our internal tools while ensuring the following responsibilities below are met:

Quality:

Ensuring quality outputs and meeting required AHT / KPI / SLA

Knowledge:

Referring to our internal knowledge base to improve your knowledge. Passing the monthly internal process knowledge test.

Proactiveness:

Proactively raise any discrepancies, issues or bugs.

Efficiency:

Meeting datelines for any given project or task

Essential Skills:

[Japanese and Mandarin] proficiency: Advance level in speaking, reading and writing. High English language fluency is a requirement as all tools, communications, documentations and training are all in English. Have a good understanding of all forms of public transport. Skilled researcher and comfortable using a variety of online sources in various languages. Good communication skills. Keen attention to detail and very meticulous. Self-motivated and responsible. Able to maintain positive attitude and attention to detail when performing repetitive tasks Adaptable and able to learn new projects and processes.

Nice to Have Skills

.

Customer service background (Communications team) preferred, but not necessary. QGIS skills preferable. Second language (if required as per Project Scope above). MAC OS X experience preferred Incident management experience is a big plus 1-year technical support or other problem-solving experience preferred, not necessary

Qualifications:

Graduation / 13 years of education is the minimum qualification requirement

Travel required:

Travel

MAY BE

required for first day induction and device collections. Compulsory to relocate to Kuala Lumpur.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.


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