Drive and support process improvement initiatives to increase efficiency and quality
Conduct process mapping (As-Is/To-Be) and workflow analysis
Work with multiple departments to plan, execute, and track improvement projects
Create dashboards, reports, and updates for management and audits
Maintain and improve quality documentation -- manuals, SOPs, policies, guidelines
Support governance and compliance processes and internal reviews
Assist with change management including briefings, updates, and staff training
JOB REQUIREMENT:
Degree in Business Administration, Records/Operations Management, or related field
Knowledge of PDCA, TQM, Root Cause Analysis, and ISO standards (ISO 9001:2015, ISO 45001, ISO 14001)
Skilled in process mapping tools (Visio), Excel, Power BI, and ERP (SAP)
Experience in Lean, Six Sigma, process optimization, and quality assurance
Strong analytical, documentation, project management, and communication skills
* Added Advantage: Certified Business Process Professional, Change Management, or Lean Management Certificate
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