The Company
Cover Genius is a that protects the global customers of the world\'s largest digital companies including Booking Holdings, owner of Priceline, Kayak and , Intuit, , , , Turkish Airlines, Descartes ShipRush, Zip and SeatGeek.
We\'re also , , , Wayfair and SE Asia\'s largest company, Shopee.
Our partners integrate with , our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
Our team and products have been recognised with dozens of awards including by the Financial Times who ranked Cover Genius as the in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular which makes social entrepreneurs out of us all and funds development initiatives in global communities.
About the role
The Customer & Process Lead is responsible for the operational excellence of our claims and support operations. They are responsible for leading projects and initiatives to drive efficiency and process optimization as well as managing and overseeing the customer operations, maintaining compliance, quality, and service standards. Reporting to the Regional Lead, Customer Operations the role is the main customer advocate, flagging opportunities for improvement and collaborating with the Customer Engineering Team to ensure customers are at the center of our decisions and programs.
The Customer & Process Lead is also responsible for maintaining compliance standards, identifying operational risks that could affect customers and the team. \
What your working week will involve;
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