Job Description

Global Operations



Product and Process Program Manager Project Intern (TikTok Shop) - 2025 Start (BS/MS)



Location

:



Kuala Lumpur



Employment Type

:



Intern



Job Code

:



A160055A



Responsibilities



Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Moderation Team is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.



As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.



Applications will be reviewed on a rolling basis - we encourage you to apply early.

Successful candidates must be able to commit to at least 3 months long internship period.



Support Quality Control and Moderation team in launching quality improvement and moderation efficiency solutions. Design and implement continuous improvement initiatives to increase moderation efficiency and quality. Gather business requirements for E-commerce moderation tools, products and workflows. Work closely with cross-functional partners (Moderation, Quality Control, Product, Engineering, Data Science) to identify, assess and resolve E-commerce moderation issues in our products, policy and processes globally. Manage the internal launch roadmap: effectively prioritize business requirements from internal teams to ensure effective launch readiness. Design processes to address emerging E-commerce moderation pinpoints and risks.

Qualifications

Minimum Qualifications:

Bachelor's degree or above. Experience with project management and complex coordination. Excellent coordination skills, communication skills and experience working across multiple cross-functional teams to build plans or projects. Capable of in-depth interpretation through data analysis. Excellent written skills and ability to explain complex concepts to stakeholders. Self-driven and comfortable working in a fast-paced environment. Ability to multi-task and work with tight deadlines.

Preferred Qualifications:

Product management background Experience from e-commerce governance and social media Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.



If you have any questions, please reach out to us at apac-earlycareers@tiktok.com



Job Information



About TikTok



TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



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Why Join Us



Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.



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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.



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Diversity & Inclusion



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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.